Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, every one of our 100,000 outstanding minds has a distinct story to share. Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner and safer.

Join Thermo Fisher Scientific to help customers find cures, protect the environment, and ensure food safety with meaningful work and career support.

Job Title: Customer Service Representative II for Order Entry Central/ North (Back office)

Group / Division: Life Sciences Solutions Group

Position Location: Budapest, Hungary

Position Summary:

Customer Service Representatives at the new Budapest Shared Service Center support clients through administrative, quotation, and order phases.

Key Responsibilities:

Handle fax, written, and web orders according to division guidelines, collaborating with other teams to address issues and ensure timely request processingInitiate creation/modification of customer accounts with data maintenance and quote maintenance teamsFollow up on order processes from entry to fulfillment, including regularly checking hold stop codesBecome knowledgeable in our Customer Relationship Management systemsAdhere to company policies, operational regulations, and departmental training guidelinesAchieve daily and weekly performance goalsCollaborate on assignments/projects as part of a team on an ad-hoc basis

Skills:

Proficient in English; additional proficiency in German is requiredAttention to detail and accuracy in the workplaceAbility to identify and tackle problems, multitask under tight deadlinesSelf-motivation, enthusiasm, a positive attitude, and a great teammateStrong written and verbal communication skillsGood organizational skills and ability to prioritize workload optimallyJudgment, tact, and diplomacy in dealing with customersProficient Microsoft Office user

Experience:

Relevant customer service experience preferred in an SSC/multinational/office environment, but fresh graduates are welcomeExperience with Oracle or SAP preferred but not crucial

Education:

Requires a high school diploma or a Government Body awardA Bachelor’s Degree is preferred but not essential; candidates with relevant experience and knowledge will also be considered

Working Conditions:

This position requires repetitive typing and regular use of a computer plus multiple displaysMost physical demands are typical of an office environmentWe are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.