Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. **Description** At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day. **Job overview and responsibilities** + Responsible for day to day operational, financial and personnel performance of assigned international outstation + Establishes or implements goals and standards to maintain and control operational integrity, service levels, costs, and safety requirements + This includes host government specific security checkpoint and baggage screening requirements in accordance with U.S. + TSA security directives, mandates and GSC responsibilities + Monitors performance against plans and initiates corrective actions to improve results + Determines and justifies equipment, facilities, staffing, and training needs to achieve station operational goals + Participates as team member to headquarters support organizations, as well as other United operating departments in administering their responsibilities + Coordinates and provides functional guidance and supervision of contracted ground handling agents + Represents United Airlines for airport activities to host government federal, state, and local airport authority agencies along with TSA international field offices, U.S. aviation security representatives and FAA, and also aviation organizations such as ICAO, IATA , airline committees etc. + Support with other duties as required + Responsible for day-to-day operational performance of assigned international outstation + Direct the airport operational activities for all airport lines of service including customer service, ramp service, aircraft appearance and station control center/operations in a fully vendor and outsourced environment + Directs station activities to ensure superior customer service, which includes mainline and STAR Alliance partner airlines + Oversee and direct operational safety and security; flight departure reliability; customer processing; plane-side operations including ramp operations and customer service; baggage handling; fueling; aircraft appearance and cabin provisioning, airport policies and procedures; on-ground product technology and equipment deployment; and vendor operations + Ensure all the security measures are correctly in place to comply with AOSSP and UA internal security requirements + Establish and ensure consistent implementation of goals, plans and performance standards for customer service, operational performance, safety, financial performance, service providers engagement and security including GSC responsibilities + Responsible for compliance with Stations controls and Internal Audit standards + Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees + Responsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reports + Manage vendor service contracts as required. Maintain positive vendor relations and various airport management relations and ongoing exchange of information and ideas + Ensure that corporate and divisional messages and initiatives are clearly communicated to vendor representatives + Provide financial oversight for station level Airport Operations expenses – assuring targets are met + Manages the station budget, staffing forecasts and resource requirements + Represent the company to local governmental agencies (Local airport authorities and works councils, CIQ and Airport Security etc.). Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions **Qualifications** **What’s needed to succeed (Minimum Qualifications):** + Bachelor's degree or 4 years of relevant work experience + Must be able to pass security background check to obtain SITA access + For occasional travel to the USA, must have the ability to obtain United States visa as well as a valid and active passport + 3+ years of relevant management experience in Airport Services environment or equivalent experience + Knowledge of airport operations to include; hub operations, terminal / ramp operations and ATO, and related technology + Ability to work in a dynamic, fast paced operational environment + Knowledge of station controls and Internal Audit standards + Analytical thinking, goal-directed leadership and service-oriented performance + Knowledge of operational Corporate policies and procedures + Strong communication and interpersonal skills + Demonstrated ability to develop and motivate personnel + Strong problem solving skills and drive for excellence + Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations + Reliable, punctual attendance is essential function of the position + Must be willing and able to travel + Must be legally authorized to work in Thailand for any employer without sponsorship + Must be fluent in English and Thai (written and spoken) + Successful completion of interview required to meet job qualification + Reliable, punctual attendance is an essential function of the position **What will help you propel from the pack (Preferred Qualifications):** + Basic understanding of BTW/Ramp processes