**Description:** At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Team Leaders possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing Front Office Team Leaders direct the agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. **This is not you typical career opportunity. This is the Hyatt Touch.** **Position Responsibilities/ Essential Functions** + Organizes, directs, and monitors daily activities of front desk agents. + Must be able to complete all of the duties and responsibilities of the Front Desk Associate. + Ensures efficient, friendly, and professional guest registration, checkout, and telephone service; supervise Front Desk Agents to ensure that established procedures are followed. + Establishes procedures, prepares and coordinates schedules, and expedites workflow. + Assists with hiring, training, motivating, and rewarding front desk agents and resolve any issues that occur on the job. + Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments. + Reviews the daily room availability and informs all appropriate staff. + Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff. + Ensures all necessary reports and forms are completed daily. + Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel. + Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed. + Assists front desk agents with resolution of guest problems/complaints as needed. + Monitors and maintains front desk area. + Possesses and maintains thorough knowledge of hotel services, specials, promotions, facilities, policies, room rates and area’s attractions. + Respond to customer complaints and special requests with corrective action + Maintain clear and efficient communication and coordination with thehousekeeping (https://setupmyhotel.com/homepage/hotel-management-glossary/front-office-department.html) and other departments of thehotel (https://setupmyhotel.com/homepage/hotel-management-glossary/hotel.html) . + Conducts or ensures all Training and Evaluations are completed as required by Hyatt + Complete various additional tasks and assignments as needed. **Qualifications:** + A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field; + 2 years or more of progressive Hotel Rooms Management experience + Ability to speak a second Language fluently will be considered an asset. + Excellent proficiency with Microsoft Suite applications; + Refined verbal and written communication skills; + Physically agile, ability to stand or walk for long periods of time; + Excellent time management and organizational skills; + Excellent problem solving skills. + Well-groomed, professional appearance + Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds + Full flexibility, including the ability to work weekends and holidays and a varied schedule + A true desire to understand and anticipate the needs of others in a fast paced environment + Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service. **Primary Location:** TT-TTI-Port of Spain **Organization:** Hyatt Regency Trinidad **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Front Office **Req ID:** POR002125 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.