Amazon's Financial Risk Mitigation (FRM) team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. The FRM Employee Experience Team empowers and enables our employees who support this program.
We are seeking a highly motivated Program Manager, who will drive and manage the implementation of creative, data-driven initiatives within FRM, leading projects and initiatives to continuously improve FRM culture and employee engagement, you will be responsible for planning, managing and coordinating various projects and initiatives to improve the employee experience. Your focus is to ensure managers and associates receive information that helps them to grow and succeed in their role. You will work closely with cross-functional teams and stakeholders to ensure the successful execution of projects. The ideal candidate will demonstrate ownership, willingness to dive deep, and maintain focus on delivering results. You will be responsible for planning, executing, managing, and measuring employee experience projects that align with our business objectives. You will be a steward of the employee experience, and help deliver as we strive to be Earth’s Best Employer.


Key job responsibilities
• Manage projects from inception to completion, including small, medium, and large-scale employee experience projects across the FRM business
• Develop detailed project plans and schedules, identify resources needed, and assign responsibilities
• Continuously monitor project progress, track milestones and deliverables, and ensure timelines and budgets are met
• Proactively identify and resolve issues, including escalations when obstacles or blockers arise - Assist with employee research initiatives that help us identify pain points and opportunities to improve our products and strategies
• Dive deep into engagement data to surface trends, opportunities, and successes
• Write status report documents for internal and leadership review of current projects and strategic priorities