Field Representative (m/f/d) Company : Safran Helicopter Engines Job field : Customer services and support Location : Hamburg , Germany Contract type : Permanent Contract duration : Full-time Required degree : Vocational/Trade School Required experience : More than 5 years Professional status : Technician Spoken language(s) : English Fluent \# 2025-157754 Apply with one click Any questions ? **Job Description** Currently, our new facility, HanSafran, is being built on approximately 6,000 square meters, emphasizing our principles of growth and sustainability. With the use of solar panels, a green roof, and an energy-efficient heating and cooling system, we aim to operate climate-neutrally at Nordport in Norderstedt. And now it is your turn to join us! The Field Representative is the Safran Helicopter Engines focal point at the customer's premises. He provides daily direct operational support service to the customers as part of the contractual framework. Your mission: As Field Representative you assist the customer to ensure the operational serviceability of Safran equipment in compliance with safety and airworthiness instructions. It is your responsibility to create and maintain a privileged customer relationship. Furthermore you actively contribute and take part in the introduction and deployment of services and entries into service of products. Your responsibilities: • Ensure Equipment Operational Serviceability • Answering technical questions that may arise through the operation and maintenance of engines • Contact and visits on a regular basis all customers in the assigned area • Care of data and compilation of reports and information in accordance with internal company procedures • Promoting services offered by Safran Helicopter Engines to its customers • Working together with Customer Service Managers and Customer Service Representatives with regards to customer strategy **Complementary Description** WHAT WE OFFER: Being part of an international organization, the Front Office based in Hamburg offers you a creative and growing work environment with a highly multi-cultural background. You will develop your skills in a professional enterprise where creativity, efficiency and responsibilities are our main motivation. This will include challenging tasks for your best personal and professional development. We will also provide internal and external organizational related training to support your professional career. In addition to our attractive salary package, you benefit from i.e. group insurances, company pension schemes and a variety of amenities in our modern office facilities. **Job Requirements** Your skills & qualifications: • Hold a recognized High School certificate followed by further education with specialization in aeronautics or an aeronautical military school evidenced by the appropriate certificate • Demonstrate at least 5 years of experience in the field of aeronautical maintenance for complex components, such as engine/APU including 24 months of successful experience working in the field of gas turbine maintenance or repair, and/or as customer technical support interface and/or at international level are desirable • Good technical knowledge of helicopter airframes and knowledge of their main components and operation of Safran Helicopter engines is desirable • A Part 66 license is of advantage • Fluent in English (between B2 and C1 (CEFR) or 785 and 945 (TOEIC)) • Excellent ability to analyze and summarize information • Good communicator with excellent interpersonal and customer service skills • Travel requirement 30% **But what else? (advantages, specific features, etc.)** Your benefits: As part of an international aviation group, we offer you at our Hamburg location – and in the future in Norderstedt – a creative and growing work environment with a multicultural background. Your personal development is of great importance to us: In addition to new challenges and exciting tasks, we continuously develop your skills and experiences through internal and external trainings. In addition to our attractive salary package, you will benefit from numerous benefits including • Intensive onboarding with internal networking events • Mobile working • Supplementary health insurance • Company pension scheme • Transportation allowance or cover of your German ticket • Pluxee vouchers • Free of charge health check-ups, adjustable tables and participation in sports events • Company leasing of bicycles • Participation in our share savings plan • A budget for individual specialist literature and much more. However, above all, we like to celebrate our successes! Whether a new contract signature, award winnings, summer festivals, Christmas parties or kick off activities, employee events are part of our corporate culture! Interested? Please send us your resume, including your earliest possible start date and salary expectations. Selected candidates will run a government security check as part of the recruitment process. We look forward to receiving your application! **Company Information** Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries. **Locate your future workplace** Borsteler Chaussee 4322453 Hamburg Germany Safran is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.