The Customer Care Documentation trainer is accountable for developing skills, knowledge and competencies and measuring them against set benchmarks with the aim of helping the participants optimize the BU’s current and future goals and objectives. The target group is formed by the Measurement Solutions Documentation Administrators across Europe.    If this role seems like a match for you, we encourage your application!   In This Role, Your Responsibilities Will Be: Plan, develop and implement an effective new hire training curriculum on documentation for all doc admin new hires and ensure accurate training methodology development and selection for trainings within direct responsibility. Accountable for the dedicated education development plan and its roll-out Deliver, review and analyze the courses to determine the efficiency of training sessions.  Develop effective monitoring and evaluation systems to ensure employees are performing their job responsibilities according to training delivered. Continuously improve and innovate the training delivery methodology and be responsible for creating speed and efficiency in employees’ preparation. Maintains & updates Share Point material and proposes changes in content & design as needed. Builds interactive content (videos, recordings, podcasts, micro learning)  Work closely with the Continuous Improvement team to ensure documentation and training material is evergreen and that there is efficient communication around functional changes to all key users and stakeholders of Measurement Solutions Europe  Ensures process maps and Work instructions are up to date, and governed  Organize & Deliver Quarterly Masterclasses for documentation.  Leads local Level 3 Continuous Improvement initiatives to reduce cycle times, improve productivity, increase Customer Satisfaction, and drive business growth  Based on business important metrics, proactively identifies the improvement opportunities, formulates the business need, and present it to management  Supports the Define & Testing stage of Intelligent Automations Who You Are: You are a strong communicator with a passion for clarity, structure, and empowering others through knowledge. You thrive in fast-paced environments, showing a keen eye for detail. You enjoy working cross-functionally, training teams, and playing a key role in process adoption and continuous improvement. You are motivated by helping others succeed and want to make a meaningful impact on how knowledge is shared and embedded in an organization!

For This Role, You Will Need:

-    University degree
-    3+ years experience in Training / Documentation / Customer Care 
-    Proficiency in English– verbal and written
-    Advanced knowledge in using MS office applications.
-    Knowledge of Oracle or other ERP system, and of SharePoint a distinct advantage
-    Knowledge of Microlearning platforms, video and content creation & editing is a plus.

Preferred Qualifications That Set You Apart: Good knowledge of Quote to Cash processes, specifically Documentation Certified Trainer Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

As for our hybrid policy, in Emerson we have four days together, at the office, and one day wherever — striking the balance to boost collaboration, connection, and flexibility.