Director Hawaii General Manager HNL

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

Responsible for day to day operational, financial and personnel performance of assigned domestic outstation (HNL) and region (United Operations in Hawaii). Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities. Monitors performance against plans and initiates corrective actions to improve results. Determines and justifies equipment, facilities, staffing, and training needs to achieve station operations goals. Participates as a team member to headquarters support organizations, as well as other United operating departments in administering their responsibilities. Coordinates and provides functional guidance and supervision of contracted ground handling agents. Represents airport activities to federal, state and city agencies as well as the FAA.

Responsible for day-to-day operational performance of assigned domestic outstation, plus all United Operations in Hawaii as Regional LeaderMaintains a safe, clean and reliable operationResponsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groupsDirects station activities to ensure superior customer service, which includes, mainline, express and partner airlinesResponsible for maintaining station facilities, equipment, and professional appearance standards for all United employeesResponsible for performance management and ongoing professional developmental support of direct reports and "dotted line" reportsResponsible for compliance with Stations controls and Internal Audit standardsManages the station budget, staffing forecasts and resource requirementsMaintain strong working relationships with OAL/airport authorities/ vendors/ governmental authorities (FAA/TSA/CBP) internal divisionsManage vendor service contracts as requiredResponsible for governmental and company/divisional performance metrics to including on-time Performance; Station Baggage Performance; Part 382 Serving the Disabled; Managing over sales, denied boarding and compensation amounts, bag and change fees, ancillary revenue, ticketing requirements, etc. Customer Service satisfaction, complaint, and compliment ratios; Customer Processing Line waits, transaction times, and throughout processing of customers; Long Tarmac Delay program; Cargo and mail, plus performance metricsThis is an onsite role in Hawaii (HNL with travel to regional stations)

Director Hawaii General Manager HNL

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

Responsible for day to day operational, financial and personnel performance of assigned domestic outstation (HNL) and region (United Operations in Hawaii). Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities. Monitors performance against plans and initiates corrective actions to improve results. Determines and justifies equipment, facilities, staffing, and training needs to achieve station operations goals. Participates as a team member to headquarters support organizations, as well as other United operating departments in administering their responsibilities. Coordinates and provides functional guidance and supervision of contracted ground handling agents. Represents airport activities to federal, state and city agencies as well as the FAA.

Responsible for day-to-day operational performance of assigned domestic outstation, plus all United Operations in Hawaii as Regional LeaderMaintains a safe, clean and reliable operationResponsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groupsDirects station activities to ensure superior customer service, which includes, mainline, express and partner airlinesResponsible for maintaining station facilities, equipment, and professional appearance standards for all United employeesResponsible for performance management and ongoing professional developmental support of direct reports and "dotted line" reportsResponsible for compliance with Stations controls and Internal Audit standardsManages the station budget, staffing forecasts and resource requirementsMaintain strong working relationships with OAL/airport authorities/ vendors/ governmental authorities (FAA/TSA/CBP) internal divisionsManage vendor service contracts as requiredResponsible for governmental and company/divisional performance metrics to including on-time Performance; Station Baggage Performance; Part 382 Serving the Disabled; Managing over sales, denied boarding and compensation amounts, bag and change fees, ancillary revenue, ticketing requirements, etc. Customer Service satisfaction, complaint, and compliment ratios; Customer Processing Line waits, transaction times, and throughout processing of customers; Long Tarmac Delay program; Cargo and mail, plus performance metricsThis is an onsite role in Hawaii (HNL with travel to regional stations)

What’s needed to succeed (Minimum Qualifications):

College degree or relevant experience10 years of relevant management in the Airport Services environment or equivalent experience5 years of airport operations leadership experienceKnowledge of airport operations to include; hub operations, terminal/ramp operations and ATO, and related technology; Ability to work in a dynamic, fast paced operational environment; Knowledge of station controls and Internal Audit standards; Analytical thinking, goal-directed leadership and service-oriented performance; Knowledge of operational Corporate policies and procedures; Strong communication and interpersonal skills; Demonstrated ability to develop and motivate personnel; Strong problem solving skills and drive for excellence; unforeseen situations; Travel required as neededProven track record of developing, empowering, and building trust as a team leaderProven track record of effective Union Relations and CBA administrationMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of the interview is required to meet the job qualificationReliable, punctual attendance is an essential function of the positionThis is an onsite role, and the successful candidate must be available 7 days a week/24 hours a day, including holidays and weekends, to deal with any operational and/or unforeseen situations. Relocation to job location required.Ground Security Coordinator qualification requirements maintained annually

What will help you propel from the pack (Preferred Qualifications):

Previous GM Line or Hub level organization leaderAO Academy participation/certificate completion

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

What’s needed to succeed (Minimum Qualifications):

College degree or relevant experience10 years of relevant management in the Airport Services environment or equivalent experience5 years of airport operations leadership experienceKnowledge of airport operations to include; hub operations, terminal/ramp operations and ATO, and related technology; Ability to work in a dynamic, fast paced operational environment; Knowledge of station controls and Internal Audit standards; Analytical thinking, goal-directed leadership and service-oriented performance; Knowledge of operational Corporate policies and procedures; Strong communication and interpersonal skills; Demonstrated ability to develop and motivate personnel; Strong problem solving skills and drive for excellence; unforeseen situations; Travel required as neededProven track record of developing, empowering, and building trust as a team leaderProven track record of effective Union Relations and CBA administrationMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of the interview is required to meet the job qualificationReliable, punctual attendance is an essential function of the positionThis is an onsite role, and the successful candidate must be available 7 days a week/24 hours a day, including holidays and weekends, to deal with any operational and/or unforeseen situations. Relocation to job location required.Ground Security Coordinator qualification requirements maintained annually

What will help you propel from the pack (Preferred Qualifications):

Previous GM Line or Hub level organization leaderAO Academy participation/certificate completion

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.