Join a team recognized for leadership, innovation and diversity

Drive the development of on-site installation, servicing and repair processes of complex equipment and systems. You will provide technical presentations to an audience of customers, other industry peers and competitors.  You will drive revision and correction of work instructions and customer-facing training guides used by field installation specialists. You will drive continuous improvement initiatives in the processes related to field services and product development. You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.

Key ResponsibilitiesValidate customer request Educate customer and field techniciansWrite documentation used by field techniciansEnsure Right and Fast DeliveryMUST HAVE

•\tEnglish proficiency
•\t5+ years of experience
•\tGood written and oral communication
•\tBachelor´s degree


WE VALUE•\tPrevious industry experience
•\tPrevious technical/installation experience
•\tPrevious customer service experience
•\tGood written and oral communication
•\tAdvanced Degree
•\tGood presentation skills Additional InformationJOB ID: HRD263922Category: Customer ExperienceLocation: Av. Eje 5 Norte number 990,Mexico City,CIUDAD DE MEXICO,02230,MexicoNonexemptEngineering (GLOBAL)