Job Title: Customer Technical Assistance Manager, Americas

Job Location: Wickliffe, Ohio or Brecksville, Ohio

Job type: Full-time

Type of role: Hybrid

 

About Lubrizol

The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit www.Lubrizol.com.

We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognize unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life.

   

Join Our Thriving Team at Lubrizol as a Customer Technical Assistance Manager, Americas

Unleash Your Potential. At Lubrizol we're transforming the specialty chemicals market and looking for exceptional talent to join us on this journey. If you are ready to join an international company with talent around the world, and want to make a real impact, we want you on our team.

 

What You'll Do:

This position is accountable for Product Quality (QP) complaints and “Normal technical assistance (NTA)” management in the Americas (North and Latin America) for both Lubrizol Additives and Lubrizol Advanced Materials

 

What We're Looking For:

Lead a team of CTA (Customer Technical Assistant) Specialist to manage QP complaints and provide NTA (Normal Technical Assistance) for customers in the Americas in a timely and consistent manner.
  Ensure QP complaints and NTAs are managed in compliance with global standards while continuously seeking opportunities for improvement. 
  Ensure all corrective and preventive actions (CAPA) derived from QP complaint investigations are effectively implemented.
  Establish the appropriate frequency for PQCC (Product Quality Complaint Council) meetings for each business unit (BU) based on the number of QP complaints. Ensure that all PQCCs are conducted efficiently with the active participation of all key stakeholders.
  Analyze trends in Product Quality complaints and share results with key stakeholders.  Drive consensus on action plans for improvement.
  Achieve QP KPIs including %QP, Resolution Rate and Average Open Days
  Motivate and mentor team members to maintain high engagement levels. Promote the personal development of team members and equip them with the necessary skills and resources to effectively perform their tasks.

 

 

Skills That Make a Difference:

Education Background: Bachelor’s degree or higher in Engineering or Science field
  Technical Skills: Knowledge and experience in Quality Assurance/Control, Operations, and Process Engineering preferred Training and experience in Six Sigma and/or other problem-solving methodologies preferred Proficiency in English
  Other Experience Preferred 10+ years of working experience in relevant fields within multinational corporations Minimum of 3 years of experience managing teams (or people) at the country or regional level Sound judgement and acumen for critical decision-making Self-motivated and proactive in driving for results Authentic leadership style 

 

Key Competencies:

Foundation of Performance Acts with integrity Collaborates (locally and globally) Delivers results

 

Leadership Behavior Strategic Thinking Global Perspective Develops Talent Engages and Influences 

 

 

Perks and Rewards That Inspire:

Competitive salary with performance-based bonus plans 401K Match plus Age Weighted Defined Contribution Competitive medical, dental & vision offerings Health Savings Account Paid Holidays, Vacation, Parental Leave Flexible work environment

Learn more at benefits.lubrizol.com!

 

Ready for your next career step? Apply today and let's shape the future together!

It’s an exciting time to be part of Lubrizol. Lubrizol is not staying put. We are continually learning and evolving. Our passion delivers our success — not only for Lubrizol but for those who count on us every day: our employees, customers, and communities.

As a diverse, global team, we work together to solve some of the world’s most pressing challenges. We impact everyday lives through science only Lubrizol can deliver, and we never stop pushing to do it better.

One of the founding principles of The Lubrizol Corporation more than 90 years ago was treating every employee with dignity and respect. That same commitment is only stronger today. More than that, we are committed to providing an environment where every employee can be the best they can be, no matter their race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic. 

 

 

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