Responsibilities:
• Provide technical customer support on a second level capacity across multiple disciplines.
• Responds to incidents and addresses service requests.
• Responsible for Problem Management - Problem identification and solution of the problem.
• Follow security guidelines for the proper delegation of accounts and privileges.
• Actively participates in team meetings and activities.
• Foster strong, positive relationships with development teams, peers, L2 teams, and End users, emphasizing collaboration and open communication.
• Responsible for the ongoing management and maintenance of the LN Product environment.
• Provide system maintenance by performing routine/monthly maintenance on IT systems and hardware including updates, patches, backups and/or installations
• Provide professional, clear, concise, and timely status communication to relevant parties on issues and workload summaries
• Provide excellent customer service to end users including responding to inquiries and requests in a timely and professional manner.
• Proactively seeks opportunities to improve system operations, with a particular emphasis on automation and cost reduction.
• Maintain necessary licenses, training, and certifications.
• Apply experience and skills to complete tasks within your expertise.
• Follow standard operating procedures and analytical methods.
• Work under minimal supervision.
In keeping with RELX Reed Elsevier values and competencies. Customer Systems Engineers develop and maintain positive relationships to promote customer satisfaction and team performance.
Customer Systems Engineers at this level must undergo training from senior CSE reps to effectively fulfill their responsibilities and deliver excellent customer service.
Qualifications:
Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)At least 2 years of BPO exp.Willing to work on a flexible scheduleMust have 1-yr tenure in current function in REPH.Must not have received any Disciplinary Action within the past 12 months.Must not have any Attendance and Punctuality issues in the past 12 month.Must have a Successful or above rating in the last Enabling Performance cycle.LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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