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Customer Support Advisor (Portuguese-speaking) - Social Media Customer Service and Support Location Lisbon, Portugal Apply Now

Job Title:

Customer Support Advisor (Portuguese-speaking) - Social Media

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Support Advisor in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Support Advisor, you will:

From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channelsOwn and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queriesDrive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch pointsDrive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customerPartner with inhouse technical specialists to educate advertisers on product features and common issue types

Your qualifications

Concentrix is a great match if you:

Are fluent, verbal and written in Portuguese (C1)Are fluent, verbal and written in English (B2)Have experience in a Contact Centre, Service program for any Advertising Tech companyHave a strong customer service-oriented skillsAre fluent with any social media products usage and basic understanding of digital advertisingHave the ability to work as a team member, as well as independently

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusCentral location in Lisbon, PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classes

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location:

PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements:

Portuguese (Required)

Time Type:

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