Job Description

Hybrid: for this position is required to be on site 3x/week

What you will do (responsabilities):

Work with GM areas to improve customer’s experience

Will be responsible for the operation of three contact centers (Brazil, Colombia and Argentina)

Responsible for leading connected operations in GMSA.

Lead innovation and efficiencies implementation

Lead relationship between suppliers (contact center, vehicle rentals)

Work with OnStar business area to improve customer’s experience

Assure sales performance, business growth

Lead innovation and efficiencies implementation

Lead relationship between suppliers (contact center, roadside assistance, carrier)

Team engagement ü Team innovation

Team skill development / career planning

Define technology roadmap with North America team

Lead implementation strategy in GMSA

Location: São Caetano do Sul/SP/ Brazil

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Additional Job Description

Your skills and abilities (required qualifications):

Professional Business Admin, Engineering or related– master’s degree is desirable

Proven experience in leading large contact center operations

Fluent English speaker with intermediate proficiency in Spanish and Portuguese

Availability to international travels

Availability to work and live in São Caetano do Sul/ SP - Brazil

Competencies

Strategic Agility

Think Customer

Drive for results

Business Acumen

Managing thru organizations

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. 

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.