Emerson is seeking a dynamic Customer Success Engineer based in Stafford, Texas, to support customers in fully integrating and unlocking the value of our Pressure Relief Valve (PRV) monitoring solutions within their process automation systems. This role will focus on providing outstanding onboarding, training, and system integration, ensuring a smooth and successful adoption of our PRV monitoring technologies across key industries such as oil & gas, chemicals, power generation, and refining!   In This Role, Your Responsibilities Will Be: Assist customers in implementing, integrating, and optimizing PRV monitoring solutions, guiding them through FAT, SAT, and commissioning, while providing standard methodologies for real-time valve diagnostics, remote monitoring, and predictive maintenance. Collaborate with customers to align PRV monitoring data with operational goals such as safety, reliability, and efficiency, while monitoring adoption trends and proactively addressing integration challenges to ensure customer success. Develop and deliver customer training programs on PRV monitoring system setup, data interpretation, and predictive maintenance strategies, while crafting and maintaining user documentation, training guides, and tutorial videos. Assist customers in integrating PRV monitoring solutions with DCS, SCADA, PLCs, and asset management platforms, and support pilot projects and proof-of-concept implementations to demonstrate system value and scalability. Act as a trusted advisor to ensure customers improve the value and reliability of their valve monitoring investments, assist in using PRV health diagnostics, failure prediction, and remote performance tracking to improve uptime, and gather and analyze customer feedback to identify usability improvements and performance enhancements. Collaborate with engineering and product teams to solve adoption challenges and refine system functionality based on customer feedback and performance data. Define and track key adoption success metrics such as system utilization, predictive maintenance benefits, and ROI, and identify trends in adoption barriers to provide recommendations for product improvements and new product development (NPD). Support the development of customer success case studies that highlight improvements achieved through valve monitoring, showcasing the benefits and ROI to drive further adoption and continuous product refinement. Who You Are:

Quickly and decisively take action in fast-changing, unpredictable situations. Persist in accomplishing objectives despite obstacles and setbacks. Actively listens and checks for understanding. Provides timely and helpful information to others across the organization. Deals comfortably with the uncertainty of change!

For This Role, You Will Need: Bachelor’s degree in Electric Engineering, Industrial Automation, Instrumentation, or a related technical field. 2+ years of experience in process automation, instrumentation, or customer support roles. Excellent communication skills to engage with technical and non-technical collaborators.  Preferred Qualifications That Set You Apart: Good understanding of DCS, SCADA, PLCs, instrumentation, and industrial communication protocols (Modbus, OPC-UA, HART, WiHART, etc.). Experience working with control valves, pressure relief valves, or smart valve monitoring systems. Familiarity with predictive maintenance, asset performance monitoring, and industrial data analytics. Ability to analyze valve performance data and process trends to optimize adoption strategies. Experience with customer training, onboarding, and post-sales technical support in an industrial setting. Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Learn more about our Culture & Values.