**Introduction** At IBM, we are committed to providing our customers with the best possible experience, and we believe that starts with exceptional service. As a Customer Service Representative, you will play a vital role in delivering friendly, efficient, and knowledgeable support to our valued customers. We are looking for individuals who are passionate about helping others, solving problems, and making a positive impact. If you are a motivated and detail-oriented individual with a strong desire to provide outstanding customer service, we would love to hear from you! **Your role and responsibilities** We are looking for a dedicated and professional Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels (phone, email, chat, etc.). You will assist customers by answering inquiries, resolving issues, processing orders, and ensuring that they have a positive experience with our products and services. **Required technical and professional expertise** * Excellent verbal and written communication skills, with a positive and friendly attitude. * Ability to solve problems creatively and quickly. * Ability to work as part of a team and adapt to a dynamic environment. * Basic knowledge of customer service tools (live chat, etc.). * Eager to learn and grow within the company. * Previous experience in customer service (preferable, but not essential). * Proactivity, responsibility and desire to make a difference. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.