**Introduction** At IBM, we are committed to providing our customers with the best possible experience, and we believe that starts with exceptional service. As a Customer Service Representative, you will play a vital role in delivering friendly, efficient, and knowledgeable support to our valued customers. We are looking for individuals who are passionate about helping others, solving problems, and making a positive impact. If you are a motivated and detail-oriented individual with a strong desire to provide outstanding customer service, we would love to hear from you! **Your role and responsibilities** We are looking for a dedicated and professional Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels (phone, email, chat, etc.). You will assist customers by answering inquiries, resolving issues, processing orders, and ensuring that they have a positive experience with our products and services. **Required technical and professional expertise** * High school diploma or equivalent (Associate’s degree or higher preferred). * Previous customer service experience is a plus (1-2 years preferred). * Strong communication skills, both verbal and written. * Ability to handle stressful situations and resolve conflicts effectively. * Problem-solving skills with a focus on delivering solutions. * Proficient in using customer service software, CRM systems, and Microsoft Office Suite. * Strong attention to detail and organizational skills. * Ability to work independently as well as part of a team. * Positive attitude and a passion for providing excellent customer service. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.