Customer Service Officer Job ID 218903 Posted 24-May-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service, Facilities Management Location(s) Singapore - Singapore **What You’ll Do:** + Provide call back service to the relevant parties on the outcome, ensure acknowledgement are properly recorded and retrievable upon the Client’s request. + Handle and document the date, time and location of all service requests, complaints, feedback, incidents, etc. relating to the services / operation of the Properties / Estates. + Handle notification of faults / breakdowns and complaints from any of the Tenants / Lessees and members of public relating to the services. + Record all service requests, complaints, and feedback into the Computerized Maintenance Management System (CMMS); and monitor status and notifications of all smart technologies implemented and channel information to the respective FMC. + Ensure SmartFM Work Order (WO) is close timely within the allowable timeframe. + To send out daily, weekly and monthly reports to team members as well as client as per required. + Work closely with Digital Service Officer (DSO) and Security team at Operation Centre + Prepare call/incident reports. + Other administrative work. e.g excel tabulation, pivot tables, data analytics of the Smart FM WO **What You’ll Need:** + Minimum GCE 'O' Levels with up to 2 years of job-related experience. + Good command of English and Chinese / Tamil / Malay to liaise with tenants. + Be able to handle all incoming and outgoing calls promptly and professionally. + Be able to speak clearly, distinctly with a friendly and courteous tone + Exercise good listening skills to put callers at ease and obtain accurate, complete information. + Have good customer service skills and able to perform well under pressure. + Be able to coordinate well in a proficient manner, with different service providers. + Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Strong organizational skills with an inquisitive mindset. **Working Hours** **Monday - Friday** : 10.30am to 8.00pm **Saturday** : 8.30am - 6pm (Alternate weeks) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)