Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Customer Service Executive - Operations

Principal responsibilities

Establish and maintain effective relationship with customer business areas and identify areas of service improvements.MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.Effectively mitigate identified Operational Risks and Comply with Group’s statutory audit standards.Work is organized and processed / completed within agreed timescales. Ongoing monitoring and review of workflow and priorities are in accordance with procedures.Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer Service Level AgreementsProcesses are regularly reviewed to identify improvements, which will enhance operational and financial effectiveness.Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams.To implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant laws, rules and codes.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Customer Service Executive - Operations

Principal responsibilities

Establish and maintain effective relationship with customer business areas and identify areas of service improvements.MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.Effectively mitigate identified Operational Risks and Comply with Group’s statutory audit standards.Work is organized and processed / completed within agreed timescales. Ongoing monitoring and review of workflow and priorities are in accordance with procedures.Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer Service Level AgreementsProcesses are regularly reviewed to identify improvements, which will enhance operational and financial effectiveness.Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams.To implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant laws, rules and codes.Analyze and comprehend information, both verbal and numerical, accurately and logically.Ability to plan and manage multiple tasks with competing deadlines.Must be able to work independently and have excellent follow up skills.Superior interpersonal skills, excellent written and verbal communication skillsEnthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.Excellent communication skills – Written Verbal along with good interpersonal skills.Able to multi-task and work under pressure.Ability to plan organize effectively as well as adopt a flexible approach to change.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Electronic Data Processing (India) Private LTD

Analyze and comprehend information, both verbal and numerical, accurately and logically.Ability to plan and manage multiple tasks with competing deadlines.Must be able to work independently and have excellent follow up skills.Superior interpersonal skills, excellent written and verbal communication skillsEnthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.Excellent communication skills – Written Verbal along with good interpersonal skills.Able to multi-task and work under pressure.Ability to plan organize effectively as well as adopt a flexible approach to change.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Electronic Data Processing (India) Private LTD