Ciudad Juarez, Mexico
3 days ago
Customer Service

Habilities

Communication skills to escalate the issue to top management

Proactive

Microsoft skills (PowerPoint, Excel, Word)

passion for excellence

ease to speech

teamwork

Decision making

General Functions

Assure service parts FG  delivery as promised to the Customer

Daily meeting with the plant for follow-up requirements

Customer meetings

Monitoring the MOPAR portal to answer shortages and Alerts

Prepare deliveries to ship to the Customer

Follow up to create a Scheduling agreement (Salesforce portal)

Capacity for analisys

Customer Scorecard

Customer Portals review

ASN on the portal

Trainings

Mopar Portal

Process  deliveries/Shipments

Customer requirements for plants

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