General Description This position will be mainly focus on Customer Quality related issues, responsible for new project APQP & PPAP, customer change and customer quality audit coordinated, field quality and other quality related work assigned . Key Accountabilities + To be windows about customer communication regarding quality + Work and establish the excellent relationship with customer + Customer representative and ensure to only deliver the good parts to customer + Provide the proper and enough technical support to customer, such as customer on-site service + Regular customer visit to know well our product quality performance and listen customer’s voice and expectation + Responsible of fast response for customer claim and solving of customer’s quality issue, such as 8D report etc., try to reduce customer claim lead-time + Track customer quality performance by internal customer quality indicators and the scorecard issue regularly by customer, issue internal quality alert for any serious customer issue or recurring customer issue + Report any customer issue to quality manager + Push and follow up product audit and product reliability test based on internal audit plan ,product’s specification and customer’s requirement + Lead the preparation of customer audit, including the close on time of action plan + Lead the warranty return analysis and follow up warranty cost, argue with customer for non-duplicated failure in order to reduce warranty cost + Prepare and submit monthly customer quality report + Lead annual customer satisfaction investigation + Support energy management and saving activities. + Other assigned quality related work Internal Use Only: Salary Global Terms of Use and Privacy Statement Carefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here (https://www.borgwarner.com/legal/privacy-policy-for-online-applications) , select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms. Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.