Customer Project Management (CPM) ensures customer projects / programmes are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources. Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling.

 

10+ years of experience in Project Management and a strong background in Services within the Telecom Industry. Bachelor’s degree in Engineering, Computer Science, or a related field. Fluency in Spanish, and English. PMI PMP certification or equivalent Project Management certification. Advanced proficiency in MS Office and MS Project. Technical background in Nokia solutions is highly valued. Customer-centric mindset with excellent communication and leadership skills. Proactive ownership and empowerment in driving initiatives. Strong governance approach with a one-team mindset. World-class in planning, preparation, and flawless execution. Focused on financial adherence, ensuring cost alignment with strategic goals.  Manages customer programs or projects within a defined product and/or service scope, for medium/large and/or complex customer contracts with a medium/high risk probability.  Ensures all project and operational management fully aligns with CNS Mode of Operation (MoO) and the Nokia Project Management methodologies. Plans customer projects and keeps plans updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule, and quality. Assures consistency among project financial, product and service forecast activities. Participates in pre-sales and sales process activities. Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery. Ensures handover from Sell to Execute and from Delivery to Care is done and monitors progress against it. Ensures Project Management process is initiated and executed. Manages the customer relationship during Services delivery phase, serving as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, and others. Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders. Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope. Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction. Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls, and reports KPIs defined in customer contract. Ensures data in all project-related tools and repositories is kept up-to-date and with high quality. Conducts thorough risk management for all project risks and opportunities. Seeks to define new opportunities to expand and renew contracts with the customer. Leads the project team and may perform some line manager responsibilities. Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned).