Bangalore North, Karnataka, India
17 hours ago
Customer & Process Quality Specialist
Customer & Process Quality SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Production Engineering Manager

Your role and responsibilities

In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and skilled teams with the aim to meet customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase by collaborating with local functions that contribute to the quality results to reach the targets for the organizational unit and aim for high-quality performance.The work model for the role is: #LI - OnsiteThis role is contributing to the Electrification in Smart PowerYou will be mainly accountable for:•\tDeveloping and maintaining Quality Plans, Control Plans, and inspection checklists, while deriving Critical to Quality (CTQ) parameters and establishing Q-gates.•\tMonitoring and analyzing First Pass Yield metrics to identify and implement improvements in product quality and production efficiency.•\tAnalyzing customer complaints and defects, determining root causes, and implementing corrective and preventive actions using DMAIC, 8D, and other quality methodologies.•\tCoordinating with cross-functional teams during customer audits, Factory Acceptance Tests (FAT), and certification audits (IEC, ISO), and interacting with field and factory teams to ensure resolution of quality issues.

Qualifications for the role

\tBachelor’s degree in Electrical Engineering with 3+ years of experience in quality management or a combination of education and equivalent experience.\tProficient in Uninterruptible Power Supplies (UPS) and high-power 3-phase systems, especially for data centers and critical power applications.\tSkilled in quality tools such as FMEA, 7 QC tools, 5S, 5Why, Kaizen, Poka-Yoke, SPC, DMAIC, and 8D Root Cause Analysis.\tProficient in AutoCAD, MATLAB, LabVIEW, and use of PCBA programming tools.\tPractical experience with power meters, oscilloscopes, and data acquisition systems.\tDemonstrated capability in process improvement, defect analysis, and lean methodologies.\tFluent in English with effective communication and analytical skills.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial andmanufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teamswork closely with industry partners, delivering advanced solutions that support rapid growth, energytransition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers,low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryIt has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning

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