Company Description

About Veolia

Veolia group aims to be the benchmark company for ecological transformation. In 2022, with nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them. In 2021, the Veolia group supplied 79 million people with drinking water and 61 million people with wastewater service, produced nearly 48 million megawatt hours of energy and treated 48 million metric tons of waste. Veolia Environnement (Paris Euronext: VIE) generated consolidated revenue of €28.508 billion in 2021. www.veolia.com

Job Description

As Customer fulfillment Solution for Water Tech Veolia, we work on tasks that directly impact our
customers. We provide wing to wing services to our Sales & Service teams that in turn enable
them to retain and serve customers faster and with superior quality.
The role is to support the order management and invoicing process utilizing the SAP system and
coordinating with the various functions on solving customer enquiries.
This key role will see you liaise with all functional areas including Customers, sales, commercial
operations, supply chain, logistics, finance. You will also support customer delivery enquiries and
provide follow up as required. Key internal contacts will be with the Commercial Account
Managers, FSR’s, Supply Chain, Finance, Logistics.
In addition, you will partner in launching and creating the Brilliant Fulfillment program in SA region
along with global colleagues. This important program is an extension of the Supply Chain strategy
of touch-free fulfillment and improved customer experience.

Primary Responsibilities:

 

Order Management – receiving and processing of customer PO’sOperational Excellence and metrics – Order Entry Span, OE Accuracy, Price Agreement renewals execution, price updates, billing linearityAction Salesforce reports and dashboards to ensure accurate eStore (online ordering) and reordering order interface with SAP Service Cloud – Case management (managing communication using Service Cloud through SFDC) Partner with cross functions (finance/supply chain) in executing local regulatory changes Customer visits to maintain relationship and stay connected with requirements Assist the Commercial Teams and Customers through being the single point of contact regarding orders, deliveries and general enquiries Raising invoices and credit notes to meet customer requirementsResponsible for billing quality and providing dispute resolution Manage EDI technology via customer portal (invoice uploads) Month/Qtr. end process completed as per financial timetables (rigor around closing activities) Update and maintain customer contact details, pricing and contract information using SAPMaintaining working knowledge of software packages and computer applications. Working with all functional areas of the business to gather required information for distribution. Embrace and fit in with company ethics and safety culture Act as a backup to ensure coverage of all functions held by other CFS team members during periods of both sick and annual leave.Completion of Veolia eLearning and other as required training programs.Take part in Digital transformation and Brilliant Fulfillment related activities and coordinate with cross functional teams.Take part in feasibility testing, solution set-up in SAP system with IT team for customerfulfillment and planning process harmonization and automation projects Implement material management, order management, customer fulfillment and planning process transformation/automation related process changes Drive user adoption - ensure documentation, trainings and control processes exist and drive related change management to ensure global process consistency Continuous improvement activities in the fields from order entry to shipping process Take part in KPI implementation to support continuous improvement actions Take part in gap analysis, process design, proof of concept testing – work on user acceptance tests and post-implementation support Propose areas of improvement in wing-to-wing fulfillment that should be prioritized and launched as Brilliant Fulfillment Projects.10+ years experience in customer service or supply chain management. Excellent organizational and time management skills Must possess an eye for detail. Ability to work effectively both autonomously and as part of a team. Strategic thinking Good interpersonal, relationship and communication skills. Ability to gain and hold theconfidence of all customers, both internal and external Strong planning and analytical skills. Good computer skills (ability use SAP, MS Office)

Qualifications

Qualifications Required:
 Bachelor and above degree, major in business administration and related.
 

Additional Information

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.