Travel: Up to 30% local travel

Location: Turkey

Meet the Team

Our team is committed to fostering a supportive and engaging environment. Here, you'll have the opportunity to learn from industry-leading experts, ensuring not only your professional growth but also your personal development.

You’ll collaborate with a group of exceptionally talented individuals, including world-class technical experts in a wide range of technologies, all working together towards a common goal with dedication and expertise, while supporting a diverse array of large customers across the region.

We tackle a variety of projects that vary in size and scope, with our current focus on preparing our customers for the exciting future ready AI Transformation.

Your Impact

The Customer Experience (CX) Customer Delivery Architect is a Senior technical consulting specialist role engaging with customers. The focus is to help our customers adopt the Cisco products & solutions they purchase from us that allows them to innovate and transform their business, ultimately driving growth. The role resides within the Cisco Customer Experience (CX) organization, one of Cisco’s fastest growing businesses.

Minimum Qualifications:

CCIE in Service Provider, DC or R&S BS in Computer Science, Electrical Engineering, or equivalent experience Excellent ASR9K and NCS IOSXR platforms product architecture knowledge and hands on experience including MPLS, Segment Routing, BGP, OSPF and ISIS. Solid experience in Cisco Core routers and switch devices including ASR9K Experienced on NXOS and IOS-XE. Solid grasp of the end-to-end Service Provider networks/processes, including architecture, design & engineering, implementation, and operations. Minimum 10 years of experience in Professional Services and Service Provider Networks

Preferred Qualifications:

Be experienced delivering Cisco standard methodologies within our customer's infrastructure. Be able to demonstrate the ability to lead or guide teams made up of Cisco and Customer members in the analysis and resolution of sophisticated network problems. Ability to provide high-level crisis management through anticipation of issues, problems or events and actively resolving them with the Customer. Leverage good communication, consulting and customer relationship skills to create productive collaborations. Have the capacity to see and articulate a vision that inspires change! Strong analytical and problem-solving skills with ability to solve technical problems. Experience with Service provider networks design, architecture, development, implementation and evolution. Ability to multi-task and self-start in a fast-paced team environment and work independently. Strong customer-facing skills. Solid grasp of the industry landscape (competitors and partners). Interpersonal skills to include problem solving, influencing, presentation/demonstration, and written communication. Knowledge of native as well as third party Network management, monitoring, and provisioning tools. ASR series, NCS series, N9K, N7K, N5K and Modular Switches.

Main Responsibilities:

Provide Planning, Designing, Implementation and Optimization services to Cisco Advanced Services Customers around Cisco’s Service Provider Solutions Generate HLD, LLD, BoQ, NIP and other technical documents for the project life cycle. Attending Customer Meetings to highlight ongoing risks and issues, technical ownership and direction of projects. Working as part of a multi-functional team to identify, develop, and deliver customer projects. Architect, lead, and implement technical project activities. Actively involved in the latest industry SP MPLS/SR deployments Establish trusted advisor relationship with customer management and teams on SP MPLS Infrastructure areas and future technology trends. Participates in or leads sophisticated SP MPLS design/implementation and migration, performance engineering or problem resolution projects. Solves complex, multi-functional issues that cross many technologies including MPLS, BGP, IPv4/IPv6, TE (Traffic Engineering) Segment Routing, OSPF and ISIS. Applies good analytic process to help bring any issue to resolution. Delivers migration plans, with a detailed understanding on networked applications and related dependencies. Ensure compliance to delivery methodology operational structure, roles & responsibilities. Track work against the engagement schedule and support the PM track financial, resource and material requirements for the engagements. Guide other consultants and engineers, resolving challenges and ensuring customer success.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.