Customer Account Coordinator Description: The Customer Account Cooridinator is the internal manager and coordinator of national and local accounts resulting in complete customer satisfaction for the Thorofare NJ, Retail facility. This position requires a motivated individual who is capable of performing a multitude of functions in a flexible, fast-paced environment. This position will require a self and highly motivated person with the willingness to learn. **Key Functions:** The Customer Account Coordinator is responsible for: + Initial point of contact for Sales and Customer. Must also be able to effectively communicate across multiple levels of the organization including production, management, accounting, shipping, and design. + Developing strong client relationships that provide significant input to production planning and service strategies. + Working with operations and utilizing the scheduling system to achieve on-time deliveries + Order Management functions including: estimating, communicating timelines, order entry, follow up, tracking and billing accurately. Responsible for communicating order status. + High degree of accuracy across many systems. This includes order entry, purchase requisition, estimating, maintaining price adjustment files. + Initiating entry of customer complaints into the customer feedback system and follow up as needed to assist in providing timely resolution to customer. + Inventory management with regard to warehouse replenishment orders, analysis of min/max levels, making suggestions for adjustment due to seasonality. Communicating aging inventory and assisting in reconciliation of aged product. + Vendor management and coordination of raw materials to support delivery timelines. **Knowledge and Experience:** + Proficiency in computer applications to include Microsoft Word, Excel, PowerPoint and Outlook. HRMS, Kiwi, & SAP a plus. + Excellent problem solving skills. + Ability to adapt to fluctuations in business cycles and workloads due to seasonality of accounts. + The ability to perform math functions including working with fractions and decimals, manipulating and recording figures to provide accurate quantities, estimating and quotations. + Effectively multi-task and prioritize time and work. **Requirements:** 2-5 years customer service experience, preferably industry specific and account management. Bachelor’s degree preferred. Equal Opportunity Employer: Minorities/Females, Individuals with Disabilities/Veterans Share this job: Location: THOROFARE, NJ, US, 8086 Category: Sales & Marketing Date: May 8, 2025 If you are not finding suitable opportunities, please click below to join our talent community!