Cust Serv Representative Location : Dubai, United Arab Emirates Job Family : Customer Service Job Type : Regular Posted : May 23, 2025 Job ID : 57284 Back to Search Results Job Description Apply Now > Save JobJob Saved To follow up customer orders: Receive, process and reply to all types of customer requests - and questions – by phone, mail or similar, regarding parts and services sold by Parker Hannifin in Sales Company + Receive and sort customer inquiries to answer in a timely manner. + Manage received EDI order and process them if necessary. + Follow up customer order lines in accordance with the service differentiation matrix to ensure timely delivery/ update to customer in case of delays. + Follow up on Shipment and Logistics requests. + Follow-up the main KPI related to the Customer and take potential actions on their customer under supervision of their Supervisor. + Develop communication with the colleagues within Customer Support to ensure high quality and efficiency in the Sales Order process. + Oversee maintenance of customer data for own customers to obtain high data quality. + Cooperate with Sales and Customer Support to contribute to best possible EDI solution for customer/Parker. + Cooperate with colleagues both in Customer Service and at Divisions to secure a good delivery performance from the suppliers. + Bachelor's degree in business administration, logistics or related field. + 2 to 3 years of experience in a customer service role + Strong problem-solving abilities and attention to detail + Familiarity with CRM or ERP systems is a plus + Fluent in both English and Arabic + Saudi National, to comply with local labor regulations