CSSC Front Line Representative Job Description Are you ready to elevate customer service excellence and drive innovation at Grundfos? Join our Customer & Sales Support Center (CSSC) team as a Senior Front Line Representative! **What is the job about?** The CSSC Front Line Representative will contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. live chat, e-commerce platforms, etc. Provide first Customer contact resolution on inquiries which can resolve rather shortly (as predefined by Group guidelines) and escalate further processing of business transactions based on defined processes. Provide timely and effective, pricing, lead time, and order related support to Customers and sales teams. This role reports to the CSSC Manager, WU. To be considered for this role, you must reside in the Houston area and be able to operate daily out of the Brookshire, TX facility in a hybrid capacity. **Your main responsibilities:** + Commercial and technical advice on Customer inquiries. + Monitor Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain. + Assist Customers with order progression and supply chain issues. + Handle order fulfillment tasks. + Provide order and delivery status to Customers. + Provide standard pricing and delivery information + Record Customer complaints and requests for Customer product returns + Release incoming ecommerce orders to ensure accurate order management in line with world class customer service. **Your background** We imagine that you have: + Qualified candidates will possess a Bachelor’s degree or equivalent work experience (minimum of 1-2 years) + Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer. + Knowledge of business structure, products and key market needs to create a good Customer centric experience. + Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential). + Good communication and networking skills together with the ability to build positive and trusting relationships with both Internal and External Stakeholders. Relocation for this position cannot be supported and qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship is not available for applicants for US Work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa. **What’s in it for you?** Whether it’s developing skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environmentguided bysix core values (https://www.grundfos.com/about-us/our-purpose-and-values) **.** In addition, your day-to-day benefits include: + Ifyou’ll be workingfromyour home office, we’ll make sure you are well equipped with a workstation. However, you are always welcome to our offices whereyou can engage, learn, and have fun with colleagues. + On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering;up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year + Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program. + Annual bonuses, internal well-being consultants and programs. + Access to the modern Grundfos Academy to pursue further both personal and professional development. + Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly. **Do you want to learn more?** If this job sounds interesting, please send your resume and cover letter by clicking “ **Apply** ”. To dig deeper into the Grundfos universe, follow us onLinkedIn (http://linkedin.com/company/grundfos) orYouTube (http://youtube.com/user/grundfos) . Check outMeet our people (https://www.grundfos.com/careers/meet-our-people) to get to know some of your future colleagues and why they love working at Grundfos. _Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an_ applicant (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088\_EEOC\_KnowYourRights.pdf) _and_ pay transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) _. Accommodations are available for applicants with disabilities._ **We look forward to hearing from you.** Information at a Glance **Job details** Workplace: Hybrid (office and home-working) Job Location: Brookshire, Texas, United States Contract Type: Full-Time Employment Type: Regular