The LATAM Head for Risk & Control Controllers will be responsible for supporting the LATAM Controllers function’s Control and Governance Framework. The individual will be responsible for the proactive monitoring of the business environment, anticipating risk and control issues and the establishment, maintenance and nurturing of the Control and Governance environment across the LATAM Controllers function. This will include a focus and oversight for all significant remediations, ensuring and end-to-end review of our efforts to ensure sustained results. It will also include providing both strategic and operational thought leadership and support on risk and control related to the LATAM Controllers operations. The role will lead a team of Risk and Control professionals based in Mexico City and Costa Rica. The role will also provide oversight to controllers including Manager Control Assessments (MCAs), Issue Management and Audit Management. The role will ensure readiness and oversight of reviews and examinations by Internal and External Audit, Independent Compliance Risk Management (ICRM) and Independent Risk, as well as other corporate-wide control drivers and objectives. The individual will directly support the LATAM Controllers’ teams but will work collaboratively across the Banking & International function to assist in enabling the strategy for successfully mitigating regulatory, compliance and operational risk. This role is a critical advisory role and influential in shaping and driving change across the Risk and Control processes for Banking & International. It provides an outstanding opportunity to work with senior functional and Controllers Finance management. Responsibilities include: o Serving as trusted Risk and Control advisor to Controllers stakeholders. o Providing direct support for Controllers for core Risk and Control responsibilities, including sharing best practices o Managing a team of Risk and Control professionals. Developing, attracting, and retaining talent; recommending staffing levels required to carry out the unit’s role and responsibilities effectively while adhering to talent management processes and compensation/performance management programs. o Ensuring potential issues or concerns are identified, communicated, and resolved in a timely manner. Work closely with individual businesses and leadership teams on related issues and provide sound advice and guidance as needed to navigate complex problems. o Partner with functions and businesses to manage control issues across Controllers LATAM. o Overseeing the identification and assessment of risks. Ensuring risks are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite statement and all policies and processes established within the risk governance framework. o Managing staff that are monitoring risk through the Manager’s Control Assessment process. Ensuring that the control framework and reviews are conducted consistently and regularly, and that controls are appropriately designed, operating effectively and independently monitored. o Managing staff that serve as liaison with Internal Audit and external auditors on critical Issues/Corrective Actions and overseeing the implementation of related remediation. o Ensuring alignment of local risk and control processes to global/regional standards and guidelines. o Drive standardization and implementation of best practices that will improve control metrics, exam results and Scorecards, drawing on collective risk experience/knowledge o Partners with Audit, Compliance, Finance, HR, Legal and Risk colleagues to address both individual as well as systemic issues. o Ensure a robust formal communication process with stakeholders and senior business leaders to ensure timely escalation where required o Overseeing and driving improvements to Issue management process, including monitoring, pre-validation of issues, review & challenge, and final IA reviews. Overseeing robust project management disciplines and processes with clear accountability for all deliverables required to complete corrective actions through to issue remediation and closure. Partner with Internal Audit throughout the Issue life cycle. Agree sustainability and CAP artifacts to be sent to IA to support Issue closure. Ensure issues have senior ownership. o Responsible for the establishment and maintenance of internal control activities, including standardizing related financial processes; documenting processes and systems, incorporating controls to ensure production of accurate financial data. o Execute governance model and drive cultural change, embedding practices which mitigate operational risk and risk of regulatory requirement failures. o Critical to the success of this position is the development of processes that result in the continuous strengthening of internal controls. o Support Controllers-wide projects and initiatives and performs other tasks or duties as assigned. **Knowledge/Experience:** o Bachelor’s degree; MBA or other advanced degree a plus o 15+ years or relevant experience in financial services industry with knowledge of the regulatory environment o Significant experience in Finance, Operational Risk Management (ORM) and/or Internal Audit (IA) o Requires thorough understanding of strategic direction of the Controllers function, combined with a solid conceptual/practical grounding in Risk & Control o Experience with understanding end-to-end processes, identification of risks and design of controls o Experience in process re-engineering and current/target state process mapping o Proven track record of execution and managing controls o Knowledge of Citi’s business and products o Knowledge of ledger and accounting processes a plus **Skills** o Strong communication and interpersonal skills; strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging o Ability to influence and lead people across cultures at a senior level using sound judgment and successful execution, understanding how to operate effectively across diverse businesses o Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques; structure potential solutions; drive to resolution with senior stakeholders o Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views o Strong track record of initiating and managing change within Finance function o Ability to challenge business management and escalate issues when appropriate o Strong track record of effectively assessing and managing competing priorities o Ability to provide oversight of milestones and input to ensure consistent and timely delivery o Excellent interpersonal and relationship management skills o Comfort navigating complex, highly matrixed organizations o Pragmatic problem solver. o Outstanding people leadership skills and previous experience managing a diverse staff o Strong English & Spanish language skills, written and oral ------------------------------------------------------ **Job Family Group:** Finance ------------------------------------------------------ **Job Family:** Global Financial Controls ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. 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