As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

CRM Support Specialist – Dynamics 365

Location: Toronto – Front Street office | Hybrid

Get To Know Us:

SS&C is leading the way.  We continue to look for today’s and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to reach out and apply to our welcoming and inclusive environment.

SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, integrity, and innovation to name a few.  We are a fast-paced environment, who promote flexibility, authenticity and offer a hybrid working model to ensure employees can manage their day and meet both work and personal commitments.

Salentica, is a division of SS&C Technologies, a world-leading provider of innovative, integrated CRM solutions for Wealth Management firms. We offer a range of scalable, cloud-based solutions that allow our customers unprecedented levels of integration with products like Salentica Elements on the Salesforce Lightening Platform and Salentica Engage on the Microsoft Dynamics Platform.

Why You Will Love It Here!

Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeansYour Future: RRSP Matching Program, Professional Development ReimbursementWork/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid HolidaysYour Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental LeaveDiversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on DiversityTraining: Hands-On, Team-Customized, including SS&C Learning InstituteExtra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

Provide business and technical support for our customers and internal staff on Salentica Engage. Manage support incidents using our in-house software and processes to exceed client expectations and service level agreementsEscalate product issues with development team, account managers, and external support as neededAcquire and maintain on-going knowledge and expertise of Salentica Engage and the Dynamics 365 CRM platformFacilitate creation of knowledge base articles for internal and external consumptionProvide guidance and expertise to clients on industry best practices

What You Will Bring:

Experience with a CRM, specifically Microsoft Dynamics highly desiredPost-secondary degree/diploma in an IT or related field requiredMethodological problem identification and solving skills; ability to assess an issue to provide solutions and recommendationsOutstanding customer service skills; oral, written communication, organization, and time managementSelf-motivator; able to grasp concepts quickly with minimal supervision, take ownership of problems and follow them through to completionExperience in a structured technical support environment preferredMicrosoft Dynamics Certifications and/or Wealth Management experience an asset, but not required2-3 years’ experience in a structured technical support environment preferred.Proven ability of working in a fast-paced customer service/support environmentAmbition and self-motivationDetail oriented and ability to resolve issues for clientsStrong analytical and problem-solving skillsExperience in the Financial Services industryAbility to work effectively in a team environment

We will work with applicants requesting accommodation at any stage of this process. If you require any accommodation during the application and hiring process, please contact: tacanada@sscinc.com

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.

No phone calls or email applications please. We thank all candidates for their interest, but only those under consideration will be contacted.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.