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Responsibilities: 

This position is responsible for the collection and resolution of general ranges of accounts. This includes notifying customers of delinquent accounts and working to arrange payment. Other duties include supervising cash application and invoice submission processes and providing a high level of customer service and assists in resolving problem accounts and customer complaints.

*Reviews aging reports and initiates calls to customers with past due balances to arrange for payment.
*Resolves customer complaints and disputed invoices and researches account discrepancies.
*Manages A/R balances at current, with minimal ADD's for specific accounts or ranges of accounts.
*Maintains call logs and expected payment dates. *As appropriate release credit hold orders and approve all direct and indirect orders *Resolves billing issues that have resulted in delinquent payment.
*Provides timely follow-up with customers when expected payment has not been received.
*Establishes and maintains excellent working relationship with internal and external customers. *Ability to manage and supervise cash app and invoice submission procedures for a receivable portfolio.
*Works with other departments to establish and maintain criteria needed by customer to enable payment.
*Prepares credit, adjustment or customer refund documentation for account resolution, including prompt payment discounts paperwork.

*Provide statements, spreadsheets and other request to Customers
*Adheres to company's collections policies.
*Performs other duties and special projects as assigned.

When required visit customers to solve and clarify unpaid invoices.

Coordinate get invoices for down payments at the end of month.

Support Credit Managers/Analyst in credit-related duties when required (Pulling reports, Coface, etc.)

 

Interaction
*Credit Department

- Responsible for all centrally controlled trade receivables

- Credit Managers / Analysts work very closely with the Collector in regards to “Credit Holds” and ongoing management of collection activities

*Cash Application Team

                - Post customer payments

                - Create discrepancies or short pays in case of payment errors or deductions taking place

*Business Specialist Team

                - Perform math-ups on customer accounts

                - In certain cases create discrepancies

*Financial Account Specialist Team (FAS)

- Handle dispute resolution, collections of discrepancies and disputed invoices, and other processes providing end-to-end accountability

*Customer Service

- Assist with resolving disputes

- Provide paperwork unobtainable by the Collector, for example: Proof of Delivery

- Provide payment information for Customer

*Sales (Account Executive)

    - Assist in the collection process by speaking and meeting with the customer directly

- Help resolve payment terms discrepancies

- Provide sensitive information regarding the customer payment status

 

Qualifications

*Customer service skills and commitment to quality excellence
*Demonstrated negotiation skills-effective interpersonal skills, ability to manage through conflict.

*Excellent verbal and written communication skills, including effective telephone skills: experience working across multiple levels, functions and regions.

*Demonstrates a high level of initiative
*Goal oriented and motivated to achieve standards set for collection activity
*Time management skills and ability to meet standards (productivity and quality) in a fast paced environment

*Strong SAP and Microsoft Office Suite (Word, Excel and Access) and HRMS knowledge

* Basic accounting knowledge

*Good systems skills, quick learner

*Easily adapt to changes

* Good use of time management, i.e. can cope with a heavy workload