Job Title: Communications Trainer II Job Description + Support Front Line Recruitment Teams to assess the quality of new hires. + Consistent alignment with operations by auditing calls and e-mails, chats. + Demonstrating innovation in training by incorporating the floor requirement into the curriculum. + Maintaining Data and MIS as per the training BPMS / requirement + Supports intra & inter function collaboration. + Proactively implement best practices and add value across locations. + Attend the TTT for any client requirements. + Interfaces with customers as per requirement + Conducts Need Analysis and shares feedback with the stakeholders. + Meeting the monthly Conversion & Effectiveness targets + Providing Feedback to the New Hires on Soft Skills and basic grammar + Mentoring the New Trainers + Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team + Analyze and report findings for Process Training batches. + Conduct refreshers basis TNA, publish and execute for 100% closure every month. + Meet the training requirements of the BU basis TNA. + Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams. + Track and report improvements Location: IND Bangalore - Millenium Towers - MT2 Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**