There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

Title: Collection Analyst - Monterrey

Primary Location: Garza Garcia 

Function: Accounting / Finance

John Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries. For over 150 years, the company’s portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies. The image of John Deere is no longer that of a signature green tractor meandering across a field; it’s been replaced with an image of acceleration, swift progress, and innovative leaping toward the company’s 200th year. The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deere’s ongoing investment in emerging markets.

Note: All candidates should have their tax situation certificate (Constancia de Siituación Fiscal) up to date with the salary regime to be eligible for the hiring process.

 

Main Responsibilities Handle incoming calls from customers, addressing their questions and concerns regarding payment commitments, account status, and other related issues. Ensure a high level of customer service and satisfaction by providing accurate information and resolving issues promptly. Negotiate payment commitments, payment plan modifications and recommend repossessions according to established policies and procedures, including telephone collections, account authorization, billing and customer management. Manage assigned territory and multiple stakeholders to maintain low levels of delinquency and ensuring customer service. Possible travel to territory during the year to do customer collection. Review credit bureau reports, customer payment history and relevant market information to determine the customers ability to meet payment obligations. Schedule follow-up actions and enter relevant information into the CRM systems after each contact with a customer to create a call plan and to ensure that the organization has quality data.  Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. What Skills You Need Proficiency in telephone collections and account management. Strong analytical skills, attention to detail, and ability to work independently. Strong communication and negotiation skills to effectively manage customer relationships to resolve outstanding issues and maintain positive client interactions. What Makes You Stand Out Experience in reducing delinquency rates and effective collection strategies. Experience with Office tools. Familiarity with regulations and compliance standards. A background in customer service or sales. Education A bachelor's degree in business administration, accounting, finance, or a related field. This position will be posted for a minimum of 10 business days and unposted when a qualified pool of candidates is achieved.

Candidates must have the necessary work permits to work in the country.