Client Services Representative - Futures, Options and Clearing Chester, United Kingdom **Job Description:** **Job Title: Client Services Representative – Futures, Options & Clearing** **Corporate Title: Officer** **Location: Chester** **Company Overview:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Location: Chester** Be part of something special at Bank of America Chester. Part of a leading global financial institution, we are looking for high potential individuals to join us in driving our people forward. Bank of America Chester is an exciting, diverse workplace where we are committed to delivering a great client experience to the businesses and individuals who call Chester home. Join our team today and find a rewarding, global career. **Role Description:** Are you an ambitious, detail-oriented individual looking to launch your career in financial services? We’re looking for a motivated Client Services Representative to join our Futures & Options and Clearing Client Services team. This job is responsible for conducting day-to-day client activities with the objective to foster positive client experiences. Key responsibilities include performing set-up and maintenance of client information and accounts, ensuring transactions are completed accurately adhering to deadlines, and addressing or resolving client inquiries. Job expectations include being client oriented and data driven, performing with a high degree of accuracy and attention to detail, while ensuring all account activities are in compliance with all regulations, policies, and requirements. This is an exciting opportunity to develop expertise in financial markets, build solid client relationships, and work alongside experienced professionals in a collaborative and fast-paced environment. **Responsibilities Include:** + Assists with set-up and onboarding for new clients, expanding client relationships, and offboarding clients + Conducts daily monitoring of client activity across multiple markets and lines of business + Serves as a primary point of contact for client inquires and problem resolution + Ensures transactions are completed accurately within a timely manner and before deadlines + Assists in the preparation of frequent reports and other measures of data + Interacts positively and effectively with all levels of management and associates + Identifies and flags potential risks in a timely manner **What we are looking for:** + Customer and Client focus + Work in a fast-paced environment and can prioritise and multi-task under pressure + Excellent attention to detail + Excellent communicator as the function entails frequent interaction with business partners and clients + Client Management Experience + Experience working in a global environment with outsourced partners + Evaluate the risk elements of such a client facing role and ensure tasks are carried out in a controlled fashion **Benefits of working at Bank of America** **UK** + Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner + Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons + 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum + The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc + Use of a flex fund to use towards benefits + Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services + Ability to donate to charities of your choice directly through payroll and the bank will match your contribution + Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions + Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area **Bank of America** Good conduct and sound judgment are crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirement. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.