Job Description

Do you enjoy helping people and solving problems efficiently? Danfoss is looking for a friendly and detail-oriented Customer Claims Administrator to join our team. In this role, you’ll be the first point of contact for our customers when they have claims. Your job will be to make sure each issue is handled quickly and professionally, helping us maintain great customer satisfaction. In this role, you will report to Customer Claims Handling Senior Manager and you will be based in our office in Dubnica nad Vahom, Slovakia.

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Job Responsibilities

Responsibilities of this position include, but are not limited to, the following:

Handling Defect Claims: Receiving and managing customer claims, using customer portals, and reviewing technical details to decide how to handle each case. Communicating with Customers: Sending clear and professional responses to customers via email, phone, or through communication portals. Working with Claim Data: Collecting and analyzing claim information, and sharing it with Business Units or Quality Teams for investigation and improvement of our products and services. Processing Simpler Claims: Taking care of straightforward or lower-value claims quickly and effectively. Supporting Commercial Processing: Assisting with commercial or administrative processes when needed. Background & Skills

At Danfoss, we value diversity and believe that it brings fresh ideas and perspectives. Even if you don’t meet every requirement, we still encourage you to apply — we’re interested in your potential and we are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

Required (basic) qualifications

Must have minimum of Bachelor degree, ideally in technical field (Industrial Engineering, Mechanical Engineering, etc) Understanding of core quality tools. At least 1-2 years of experience in similar area

Job Criteria

A motivated and reliable team player Good communication skills Basic understanding of production processes Ability to follow written procedures Familiarity with how to handle product defects Comfortable working with others in a team environment Employee Benefits

We are excited to offer you the following benefits with your employment:

Bonus system Possibility to work remotely Pension plan Personal insurance Communication package Opportunity to join Employee Resource Groups State of the art virtual work environment Employee Referral Program

 

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.