**Job Description** We are seeking a skilled Aftersales Technician for Melbourne to join and become an integral Cadillac and GMSV team member. Your primary responsibility is ensuring the long-term satisfaction of our customers by providing high-quality aftersales support. You will be completing all vehicle related work, you strive to support both internal and external customers across a wide range of tasks including, pre-delivery, service and warranty repairs, both on site and at customers’ locations using mobile service facilities. You will work very closely with the GM ANZ Aftersales and New Vehicle Sales team to ensure all issues impacting customer satisfaction and internal operations are understood and improvement opportunities are executed. **Your key responsibilities will include:** + Receiving new vehicle deliveries + Preparing new vehicles to a level that provides the highest levels of customer satisfaction + Complete vehicle servicing in line with internal standards + Effectively diagnose and repair vehicles using a high level of technical ability and following all relevant GM process’ and policies + Collect and feedback relevant technical information on product faults and diagnosis through GM product information reports + Road test vehicles making sure the vehicle is returned to customer in the best operating condition possible **Support the Aftersales Manager in delivering exceptional customer experience including.** + Customer bookings and vehicle check in + Communicating with customers throughout the service experience + Customer vehicle collection + For all vehicles processed through the workshop, escalate any product issues identified to relevant departments This is a 12-month fixed term position with a view to permanency. **About You:**   You have a strong technical understanding of the latest automotive technologies and operation of features including EV systems and a strong understanding of vehicle diagnostic and repair techniques and tools. You have a sound knowledge and understanding of Dealership Aftersales operations. A Knowledge of GM vehicles systems and repair procedures highly regarded, however, not mandatory. + Trade qualification as an Automotive Technician or Electrician + Experience with EVs would be highly regarded + Strong knowledge of Dealer service information, diagnostic and reprogramming systems/tools + Experience with GM’s technical systems/tools (Techline Connect, MDI, Tech2, TIS2WEB, SI, GM Global connect) would be an advantage + Able to interpret technical information (schematics, specifications, parts information, service information and procedures) + Highly skilled at resolving technical product issues. + Valid Driver’s license **Here at GM, we offer you:**   + Rostered Day Off every month + A unique opportunity to join our new Cadillac Service Centre & GMSV.  + Be part of our vision; a world with zero crashes, zero emissions and zero congestion  **About Us**   Globally, General Motors is headquartered in Detroit, Michigan (USA) - operating in six continents. Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.  Locally, we're a business with national reach and a proud, rich automotive history, and we’ve got the exciting opportunity to represent GM's ongoing presence in Australia & New Zealand. Whether it's the recently announced Cadillac, headlined by the all-electric LYRIQ, the GM Specialty Vehicles venture bringing iconic GM nameplates like Corvette and Silverado to ANZ, our Isuzu Trucks New Zealand portfolio, or the endless possibilities in the Aftersales space, there is plenty to look forward to.  This role will see you joining the Cadillac team at an early stage of its entry as a pure electric vehicle brand in Australia & New Zealand. You will have the ability to work directly with consumers on creative and experiential projects. We run off a hybrid working model which offers flexibility.   If this sounds like you and looking for a new challenge, join us as we launch and expand our exciting brand. Apply Now.  **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. **Non-Discrimination and Equal Employment Opportunities** General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) . **Accommodations** General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: **Our Company (https://search-careers.gm.com/en/working-at-gm/)** **Our Culture** **How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)** Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. **Explore our global location** **s** The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.