Description Amazon One Medical is revolutionizing primary care, and we're seeking a Business Operations Manager to lead our internal communications for One Medical's Clinical and Central Operations team (Services supporting virtual medical services and AOM - Customer Care). Our mission is to transform healthcare through a seamless combination of innovative technology and exceptional patient-centered care. The Centralized Operations Support team is seeking an experienced Business Operations and Manager to join our team and partner closely with our VMS and AOM-Customer Care Operations (Mission Control) programs. In this role, you will be responsible for developing and executing impactful communications strategies to inform and engage our internal teams and stakeholders. This includes supporting town halls, company announcements, and project-level communications and change management. You will work closely with our Business Leads including: L&D, Performance Excellence (Product/IT), Virtual Medical Services, and Strategic Initiatives PMs to ensure seamless, transparent, and trusted communications. Key job responsibilities Demonstrate Highest Standards in all communications, maintaining flawless quality and attention to detail. Exercise Ownership over the internal communications function, proactively identifying opportunities and driving initiatives forward. Earn Trust with internal partners by delivering reliable, transparent, and audience-centric messaging. Exhibit a Bias for Action, quickly responding to evolving program needs and adapting communications strategies as required. Learn and Be Curious, asking questions and seeking new perspectives about possibilities and acting to explore them Create engaging content for town halls, company announcements, and project-level updates. Partner with all business leaders to ensure consistent, cohesive messaging across the organization. Leverage your healthcare industry experience (if applicable) to tailor communications for our unique operating environment. Contribute your strong document writing skills to enhance the clarity and effectiveness of our change management. Basic Qualifications - 3+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams - 3+ years of experience developing and managing internal business communications - Strong balance of writing, editing, and storytelling abilities - Demonstrated success in driving high-impact communications strategies and supports organizational change through effective communication - Develops comprehensive communication plans aligned with business objectives - Strong sense of brand and editorial voice; the ability to harmonize messages across multiple channels and vehicles. - Experience working cross-functionally and leading through influence. Helps team members understand and adapt to new initiatives and drives engagement and adoption - Experience managing complex and fast-moving issues - Demonstrates patience and maturity when navigating challenges; maintains a positive, solution-oriented approach in the face of obstacles or changes, and calmly guides complex situations to successful outcomes. - Demonstrated ability to interface with all levels of the organization - Strong project management and organizational skills - Proficiency with Microsoft or Google Suite including slide presentations and word documents - Bachelor's degree Preferred Qualifications - Experience working in healthcare or similar regulated industries (preferred) - Bachelor’s degree in Communications, Journalism, PR, or a related discipline Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.