Business Control Manager – Deposits, Authorities, Loss Management Charlotte, North Carolina;Jacksonville, Florida; Lincoln, Rhode Island; Rolling Meadows, Illinois; Pennington, New Jersey; Chandler, Arizona **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Enterprise Job Description** **:** This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. **Responsibilities:** + Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards + Performs monitoring and testing of controls, identifying issues and control improvements for remediation + Manages the end-to-end process, risks, controls, and control metrics for deposit acceptance, authority limits and loss management + Development, implementation, monitoring and reporting process for controls and performance metrics + Performs root cause analysis of non-performing metrics + Collaborates with process owners on reaction plans when metrics are performing out of specification + Assists with remediation efforts for audit issues, MRAs and control enhancements; ensures timely delivery of key milestones/action plans and closure of issues and projects + Engaging with support for new initiatives, including designing process and control impacts and development of implementation plans + Maintain and continue to enhance the process, risk, control, metric inventory - Single Process Inventory (SPI) + Develop strong partnership and influence decisions with senior leaders across the Financial Center Channel, Process Design Team, Legal/Risk/Compliance, Audit, and other partners + Develop and deliver presentations for the tracking, monitoring, and escalation of risk related issues for all levels of the organization + Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts + Manages the performance and productivity of team members that conduct quality inspection reviews + Ensures timely execution of QA activities including control execution, case management, and results reporting + Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews + Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting **Skills:** + Background in Business Controls, Risk Management, Process Design, Compliance and/or Audit within a business operations function (non-Tech & Ops) + Analytical, problem solving, and critical thinking skills to develop strategies and appropriate business controls to remediate risk + Experience partnering to define/deliver breakthrough processes and coaching + Ability to create business reporting and compelling written presentations that articulate business strategy and objectives + Very strong communications skills and ability to communicate with individuals at all levels of the organization + Proven record of communicating, interacting and influencing peers, partners, Legal, Risk/Compliance, and senior leaders + Ability to adjust and react with optimism and professionalism-solution oriented + Attention to detail and ability to hold others accountable without direct supervision + Able to work in fast-paced, multi-priority environment + Proven experience with raising the bar on performance expectations + Solid knowledge of Financial Center Sales and Operations and related key laws, rules and regulations + Proficiency using PowerPoint, Excel and reporting system skills + Controls Management + Oral Communications + Risk Management + Stakeholder Management + Strategy Planning and Development + Continuous Improvement + Drives Engagement + Influence + Strategic Thinking + Talent Development + Data and Trend Analysis + Decision Making + Monitoring, Surveillance, and Testing + Problem Solving + Quality Assurance **Required Qualifications** **:** + +3 years in Business Controls, Risk Management, Process Design, Compliance and/or Audit within a business operations function (non-Tech & Ops) + Ability to influence at all levels + Outstanding written and verbal communication skills **Desired Qualifications** : + Experience with Deposit Acceptance, loss management and Authority Limits + Proficient in Excel and PowerPoint + Experience in process or control owner for process aligned to the Single Process Inventory (SPI) + Knowledge of laws, rules, and regulations impacting deposit policy and procedures + Experience in managing large portfolios of work + Able to build executive and business reporting **Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent **For internal employees; participation in a work from home posture does not make you ineligible to post.** **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.