The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operationsConduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.Analyze Operations information and make evaluative judgements to solve problemsResponsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established proceduresIdentify hiring needs to ensure adequate staffingServe as a backup for manager, as neededHas the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members.Ability to manage teams. Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

2-5 years of related business experience including at least one-year supervisory experienceProficient in Microsoft OfficeProactive leadership and motivational skillsProven organization and time management skillsDemonstrated problem-solving and decision-making skillsConsistently demonstrates clear and concise written and verbal communication skills

Education:

Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

1. Liderar un equipo de 7 a 10 FTE para lograr metas de desempeño individuales y de grupo.

2. Seguimiento de los indicadores finales del equipo, garantizando la calidad y eficiencia.

3. Contribuir al desarrollo de estrategias y planes operativos dentro del área de suscripción.

4. Realizar análisis de información y conocimiento de políticas y procedimientos en situaciones complicadas y únicas en materia de suscripción en conjunto con las áreas transversales: legal, Control interno y técnica.

5. Coordinación con asesores médicos.

6. Administración de proveedores (coordinación, indicadores de calidad y servicio).

7. Interacción con el banco (cliente).

8. Resolución de controversias.

9. Cumplimiento a lineamientos riesgo, control y conducta tanto internos como regulatorios.

Educación:

Licenciatura o equivalente o carrera trunca en administración de empresa.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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