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Job Introduction

Assistant Vice President (AVP) – Collection Operations and Support (Debt Collections) – INM IWPB CCS

The job role involves managing collection operations, third party vendor’s, their onboarding and governance as per defined outsourcing policy for internal external third parties.

The incumbent would need to work in a team and ensure they manage Collection back-office processes and support frontline teams

All processes would need to be governed and set up as per FIM / regional and regulatory guidelines

Principal Responsibilities

Collection Operations Vendor Management

The key objective will be supporting the front-line teams in effective and error free operations management and to build discipline on process adherence as laid down by collection policies with focus on strategies of Centralization, Migration AutomationTo improve the efficiency and effectiveness of the collections unit by centrally managing the activities outsourced to the various channelsStakeholder management would remain a key prerequisite of this role, the need to maintain healthy relationships with internal and external customers is paramount to ensuring seamless processing of transactions and operationsImplement and adhere to compliance of collection standards (Global initiatives such as C19, C23, C41) while providing direction and support to the VendorEnsure timely submissions for RTBs, other Regional, Concurrent and Regulatory asksReview the departmental DIM / SOP on an annual basis and keep the same up to date as and when changes are made to processes triggered by policy changes / process improvements and regulationAdherence to Third party Risk management requirements, Archer Risk Flo systemManage outsourced vendor operations and implement locally and regionally driven controls standards.Contract management / Renewal onboarding of new vendorsVendor Billing processTake complete ownership and accountability of audit and reviews, internal and external

Operational Effectiveness Control

Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulatorsAwareness of operational risk, identification and assessment, inherent and emerging thereby taking timely actions to minimize likelihood of risk occurrenceEnd to end implementation of the process as per the approved DIMEnsure all the relevant approvals are sought before implementing a new process