**Introduction** As an Associate Customer Success Manager for Apptio line of products, you will be responsible for ensuring that customers have a successful experience using the products, provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product. **Your role and responsibilities** * Support a set of accounts and help with product adoption, renewal and expansion * Understand Customer's use cases with respect to FinOps and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams. * Support backend activities such as Business review report preparation, configurations and maintenance of Enterprise * Discount Program (EDP), process related to GCP Marketplace spend etc. **Required technical and professional expertise** * Strong understanding of Cloud Computing concepts and hands on experience in AWS / Azure / GCP / OCI * Knowledge of the SaaS industry and software products * Excellent communication and relationship-building skills * Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings * Ability to prioritize and multitask in a fast-paced environment * 1-3 years of industry experience * At least a 3-year college degree in an associated field. **Preferred technical and professional experience** * Customer Success experience and proactive engagement with Customers * Experience in Cloud Cost Optimization * Experience with CRM software and other customer success tools IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.