Job Title:

Associate, Sales Support (EMEA Hours)

Job Description

Associate, Sales Support role is responsible for servicing the inbound que pertaining to SAP store listed products via:
•\tIncoming Tickets
In addition, the role is responsible for the demonstration of required products to SAP potential customers via conference calls.Escalate clients' requests and complaints to appropriate channels.Update clients about their requests and complaints status accordinglyGather client's feedback, identify problem trends, and report to supervisor for discussion or service enhancement. \"Resolve and accurately log customer's post-sale requests with the highest level of professionalism.Services may include responding to general order status and delivery queries, expediting delivery, determining price eligibility, determining return eligibility, retaining customers, and if necessary, canceling order lines/orders, and providing general sales and policy information\"Escalating issues which are beyond the training level provided.Provide full support to end user following protocols agreed between Webhelp and our client, focusing on quality and appropriate communicationEngage with internal & external parties to understand requirements for execution

RequirementsMinimum 3 years experience in Customer ServiceHave an understanding about E-commerce.Understand Software and HardwareExcellent verbal and written communication skills in EnglishEducation level: Diploma and aboveMinimum 2 years experience in IT or relevant experiencesBe familiar with the Computer and LaptopAble to support EMEA hour: 1pm - 10 pm

Welcomed Skills (WANTS)

Basic knowledge about ExcelBasic knowledge about any programming languagesHave sales representative experience.Having technical customer support is an advantage.Basic mathematical skillsBe able to work in a multinational team and be a team playerHave a problem solving and critical thinking mind.    

Location:

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements:

Time Type:

Full time

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