Assistant Vice President/ Vice President, APAC Load Balancer Engineering, Core Technology Infrastructure Singapore, Singapore **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Your background** The role of Data Center / DMZ Production Services Specialist provides support of Network infrastructure by detecting, responding, and restoring issues related to Incidents with the primary focus on triage leadership of all business impacting incidents. This role is the key focal point for network stability and owns restoring any impacts to that stability regardless of where the root cause of the impact lies. Shift and hours of work: Each shift will be 12hrs, alternate week’s Wed will be an off day. Shift Pattern A: Sun to Wed Shift Pattern B: Wed to Sat **What you can expect** The technology areas of focus for the Data Center / DMZ Production Services Specialist includes routing and switching, business to business connectivity, and emerging technologies such as Software Defined Networking. Production Services Specialists are expected to be well versed in numerous networking protocols, technologies and troubleshooting methodology, including the use of proactive and reactive tools. The work is always in alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm. This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. At times, they may interface with various levels of senior management. Strong communication and problem-solving skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the individual, the department, and the firm at large. The Data Center / DMZ Production Services Specialist will be considered a subject matter expert in their field and is expected to stay current with various technologies, organizational goals, and industry trends to drive end to end value. **Required Skills:** + Experience with Network technologies + Routing & Switching, Firewalls, LAN, TCP/IP, DNS, UDP, NAC, QoS, EIGRP, BGP, OSPF, Multicast, NHRP, IPv4, IPv6, MPLS, ACL, VPN + Experience with troubleshooting complex networking problems + Experience with JIRA, Confluence, Agile framework & SCRUM ceremonies + Understand configuration management with tools such as Forward Networks and HPNA + Experience using (both proactive and reactive) advanced tooling; Inclusive of but not limited to Netscout, Wireshark, Splunk, SevOne, HPNA, NNMI, OBM, IBM Watson, NSO, etc. + General experience in Network Automation tools and processes + Self-starter/self-directed, organized and detail oriented + Strong technical acumen and analytical skills + Excellent client interfacing skills + Strong verbal and written communication skills and ability to work with all levels of management + Experience aligning actions to business impact and service restoral + Demonstrates ownership: Is accountable and can hold others accountable (professionally) + Experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level **Desired Skills:** + Experience in Networking-related disciplines within a design, implementation, or operations role + Relevant Industry certifications in Network Technologies + Cloud or SDN knowledge and experience + Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision + Experience with SDWAN, preferred if on Cloudgenix + Experience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web development + Experience working in an Agile environment + Experience of working within Financial Services (Insurance, Banking, Investment banking) + Experience with other network technologies + WAN, MAN, LAN, Optical, Routing, Switching, Proxy/Threat Prevention, DDI, Load Balancing, and AAA **What you will do** + Operational Support of Data Center / DMZ routing and switching environment + Cisco Nexus / ACI, Arista CloudVision, VMware NSX, Netscout, and Gigamon + Technical areas of focus include but are not limited to routing, switching, business to business connectivity, and public internet + Identify service impact, interpret monitors, dashboards, and logs + Work with senior team members to validate impacts and communicate to internal stakeholders and leadership + Lead production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed + Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled + Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation + Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate documents and wikis are up to date and available for use during triage + Responsible for data quality and completion of incident tickets, including ensuring all impacts are accurately recorded and documented in the system of record. + Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership + Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action. + Adhere to design standards and global design authority processes and procedures + Assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.