Position Summary:

The Assistant Outlet Manager supports the Outlet Manager in overseeing the day-to-day operations of the outlet. This role ensures the delivery of excellent guest experiences, supervises staff, maintains service standards, and assists in achieving financial and operational goals.

Key Responsibilities:

Assist in managing daily outlet operations to ensure smooth service flow.

Supervise and train service team members, providing regular coaching and feedback.

Ensure consistent delivery of high-quality service to guests, maintaining brand standards.

Monitor and manage guest satisfaction and resolve any issues or complaints effectively.

Support in inventory control, ordering supplies, and maintaining cost control measures.

Coordinate with the kitchen, bar, and other departments to ensure service efficiency.

Help develop team schedules, assign duties, and manage staff performance.

Participate in monthly forecasting, budgeting, and cost control.

Maintain cleanliness and hygiene standards in accordance with health and safety regulations.

Assist in promoting the outlet through upselling and guest engagement initiatives.

Act as Outlet Manager in their absence.

Qualifications:

Minimum 2 years’ experience in a supervisory or assistant managerial role in FB.

Diploma or degree in hospitality management or related field preferred.

Strong leadership, communication, and interpersonal skills.

Good command of English; other languages are an advantage.

Knowledge of POS systems and basic financial reporting.

Passion for hospitality and guest satisfaction.

Position Summary:

The Assistant Outlet Manager supports the Outlet Manager in overseeing the day-to-day operations of the outlet. This role ensures the delivery of excellent guest experiences, supervises staff, maintains service standards, and assists in achieving financial and operational goals.

Key Responsibilities:

Assist in managing daily outlet operations to ensure smooth service flow.

Supervise and train service team members, providing regular coaching and feedback.

Ensure consistent delivery of high-quality service to guests, maintaining brand standards.

Monitor and manage guest satisfaction and resolve any issues or complaints effectively.

Support in inventory control, ordering supplies, and maintaining cost control measures.

Coordinate with the kitchen, bar, and other departments to ensure service efficiency.

Help develop team schedules, assign duties, and manage staff performance.

Participate in monthly forecasting, budgeting, and cost control.

Maintain cleanliness and hygiene standards in accordance with health and safety regulations.

Assist in promoting the outlet through upselling and guest engagement initiatives.

Act as Outlet Manager in their absence.

Qualifications:

Minimum 2 years’ experience in a supervisory or assistant managerial role in FB.

Diploma or degree in hospitality management or related field preferred.

Strong leadership, communication, and interpersonal skills.

Good command of English; other languages are an advantage.

Knowledge of POS systems and basic financial reporting.

Passion for hospitality and guest satisfaction.