**Description:** Summary The Assistant General Manager is responsible for managing all staff and operations in the Coffee Shop. The AGM will empower their team to create an amazing and memorable guest experience. This person will ensure that the team exceeds the expectations by maintaining superior quality standards concerning food and drink production, guest service, preparation, sanitation, training, safety, and expediency of lines. The AGM must have outstanding communication skills, the ability to resolve conflict, and a thorough understanding of company policies, brand standards, and financial expectations. An AGM must develop and support the company’s culture, values and reputation both internally with their team, as well as externally with all guests, vendors, and partners. **Qualifications:** Knowledge, Skills, and Abilities:  Must have two (2) years related, progressive experience in food & beverage industry and experience in directing the work of others  High school diploma or general education degree (GED), college degree preferred  Valid and current TABC Certification  Current Food Handler’s Certification  Experience with or knowledge of inventory controls (i.e. food, beverage, kitchen supplies/utensils, food and beverage waste, and employee consumption)  Ability to work within a budget and to manage costs in real time  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals  Ability to write routine reports and correspondence  Ability to speak effectively before groups  Ability to apply concepts of math including addition, subtraction, multiplication, division and algebra, using whole numbers, common fractions, and decimals  Ability to understand other computer programs (i.e. Point of Sale) Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. Job Responsibilities:  Support the team in successful day-to-day operations  Ensure the restaurant runs effectively and efficiently within the Company’s operational and financial guidelines  Clear communication of initiatives (change/focus) to the team  Train and supervise team members in daily operations, service, sanitation, and safety procedures  Maintain working knowledge of all recipes, products and production procedures  Ensure all menu items are produced in accordance to the appropriate standards/procedures  Assign duties and responsibilities to team members in accordance with work requirements  Demonstrate a working understanding of labor cost control through proactive floor management  Assist General Manager in establishing cost control objectives and implementing action plans  Implement inventory standards and procedures to consistently conduct an accurate inventory  Perform personnel actions such as interviews, corrective action and consulting with other managers as necessary  Hold staff accountable for their job performance through regular performance evaluations  Ensure open lines of communication with staff and upper management to ensure all needs of the restaurant are met  Resolve guest issues/feedback in a timely manner  Monitor compliance with health and fire regulations regarding food preparation, serving, and building maintenance  Maintain an increased awareness of safety issues  Ensure that all equipment is maintained in good, safe working condition  Keep abreast of safety and emergency procedures and OSHA requirements  Attend relevant meetings Based upon fluctuating demands of the coffee shop, and to exceed guest expectations, you may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision. Working Conditions:  The noise level in the work environment is usually moderate  The person in this position may have to lift up to twenty-five (25) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift  The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. **_"All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status."_** **Primary Location:** US-TX-Austin **Organization:** Jo%27s Coffee - Downtown Austin **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Food and Beverage **Req ID:** AUS009362 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.