**Description:** At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. The Assistant Front Office Manager is responsible for supporting all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Assistant Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. **Position Responsibilities/ Essential Functions** + Maintain guest room inventory + Perform all tasks of a Front Office Staff as needed to facilitate service + Ensure all operations and cash handling are done per policies and procedures + Maintain excellent communication with the housekeeping department + Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas + Analyze, investigate, and resolve guest complaints + Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables + Insure proper staffing levels for customer service goals + Conduct or ensure all Training and Evaluations are completed as required by Hyatt + Coach and counsel employees to reflect Hyatt service standards and procedures + Participate in recruitment process for Front Office. + Mentor, motivate and teach staff to ensure success; + Plan and co-ordinate activities of Front Office supervisors and line associates + Motivate team members and resolve any issues that occur on the job + Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation. + Assist in control of all expenditures relating to Front Office, including labour, guest room supplies, and equipment. + Complete various additional tasks and assignments as needed or requested by Front Office Manager/ Rooms Director. **Qualifications:** + A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field; + 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt) + Ability to speak a second Language fluently will be considered an asset. + Good working knowledge of Reserve/Opera software; + Excellent proficiency with Microsoft Suite applications; + Refined verbal and written communication skills; + Ability to work a flexible schedule; weekends, holidays, overnight shifts + Physically agile, ability to stand or walk for long periods of time; + Excellent time management and organizational skills; + Excellent problem solving skills. + Well-groomed, professional appearance + Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds + Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line **Primary Location:** TT-TTI-Port of Spain **Organization:** Hyatt Regency Trinidad **Pay Basis:** Monthly **Job Level:** Full-time **Job:** Front Office **Req ID:** POR002120 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.