Assistant Front Office Manager
Rosewood Hotels and Resorts
Job Description Discover your Calling with us this Summer and take your career to new levels, at Rosewood Cape Kidnappers.
At Rosewood Cape Kidnappers we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career. You may be looking for a working holiday adventure in New Zealand for 6 months or maybe developing your hospitality career with us.
We have accommodation options available and can also accommodate couples or small groups if everyone has hospitality experience. Our seasonal teams are fun and made up of a diverse mix of people of all ages and nationalities.
This position will start in October 2025 and continue through the summer season.
About the role:
Reporting to the Front Office Manager, the Assistant Front Office Manager is responsible for:
Being responsible for the daily running of the Front Office department in the absence of the Front Office Manager; Working closely with the Front Office Manager on recruitment, mentoring and training the reception team; Meeting with and assisting guests, ensuring a unique and memorable experience; Monitoring and responding to guest feedback Liaising with the accounts team regarding invoices and payments; Ensuring all departments are kept up to date on reservations and guest requirements.
About you:
The successful candidate must be passionate, well presented, possess strong communication skills (verbal and written) and most importantly, will go above and beyond the call of duty to deliver a true luxury experience for our guests.
Minimum 2 years experience working in a luxury brand A superior working knowledge of a Property Management system (OPERA and MICROS will be a distinct advantage) as well as above average computer skills are essential. Experience managing guest itineraries and complaints Excellent communication skills (for inter-departmental coordination, ensuring a seamless guest experience) Experience of training and leading teams A winning smile and the ability to surprise and delight our guests!
This is a unique role and one that differs greatly from a typical hotel or resort Front Office role. High energy levels, attention to detail and exceptional communication skills are critical to your success.
What we offer:
We offer competitive wages, delicious associate lunches and access to our Associate Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide you with 2 days in a row off each week.
Due our private and remote location, you will need to have your own reliable transport. You will also need a valid working holiday visa or New Zealand work rights to apply.
Please check your ability to get a New Zealand visa at - https://www.immigration.govt.nz/new-zealand-visas/preparing-a-visa-application/working-in-nz/how-long-can-you-work-in-new-zealand-for/working-holiday-visa
Core to the success of the individual in this role is that their personal values are aligned with those of Rosewood Hotels: Ownership, Passionate, Transparent, Innovative and Collaborative.
If you wish to apply for this role and have the attributes above, we'd love to hear from you.
Applications for all Seasonal positions close 31 May 2025.
At Rosewood Cape Kidnappers we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career. You may be looking for a working holiday adventure in New Zealand for 6 months or maybe developing your hospitality career with us.
We have accommodation options available and can also accommodate couples or small groups if everyone has hospitality experience. Our seasonal teams are fun and made up of a diverse mix of people of all ages and nationalities.
This position will start in October 2025 and continue through the summer season.
About the role:
Reporting to the Front Office Manager, the Assistant Front Office Manager is responsible for:
Being responsible for the daily running of the Front Office department in the absence of the Front Office Manager; Working closely with the Front Office Manager on recruitment, mentoring and training the reception team; Meeting with and assisting guests, ensuring a unique and memorable experience; Monitoring and responding to guest feedback Liaising with the accounts team regarding invoices and payments; Ensuring all departments are kept up to date on reservations and guest requirements.
About you:
The successful candidate must be passionate, well presented, possess strong communication skills (verbal and written) and most importantly, will go above and beyond the call of duty to deliver a true luxury experience for our guests.
Minimum 2 years experience working in a luxury brand A superior working knowledge of a Property Management system (OPERA and MICROS will be a distinct advantage) as well as above average computer skills are essential. Experience managing guest itineraries and complaints Excellent communication skills (for inter-departmental coordination, ensuring a seamless guest experience) Experience of training and leading teams A winning smile and the ability to surprise and delight our guests!
This is a unique role and one that differs greatly from a typical hotel or resort Front Office role. High energy levels, attention to detail and exceptional communication skills are critical to your success.
What we offer:
We offer competitive wages, delicious associate lunches and access to our Associate Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide you with 2 days in a row off each week.
Due our private and remote location, you will need to have your own reliable transport. You will also need a valid working holiday visa or New Zealand work rights to apply.
Please check your ability to get a New Zealand visa at - https://www.immigration.govt.nz/new-zealand-visas/preparing-a-visa-application/working-in-nz/how-long-can-you-work-in-new-zealand-for/working-holiday-visa
Core to the success of the individual in this role is that their personal values are aligned with those of Rosewood Hotels: Ownership, Passionate, Transparent, Innovative and Collaborative.
If you wish to apply for this role and have the attributes above, we'd love to hear from you.
Applications for all Seasonal positions close 31 May 2025.
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