Cisco Asset Management Services is crafted to give customers near real-time Hardware (HW) and Software (SW) Installed Base (IB) view, so that customers can effectively handle the life cycle of their Cisco entitlements and make the right business decisions. This is a customer engagement role which requires customer engagement/service experience. The Cisco Asset Managers work directly with stakeholders and collaborate with Cisco Customer Experience (CX) and Sales teams to deliver Hardware, Software and Service Coverage insights and enable a smooth assets lifecycle management to the end customer.

This role plays a key part in enabling Cisco’s recurring revenue business by providing clean, accurate data. Asset managers are encouraged to understand customer’s hardware and software inventory better than the customers themselves, thereby giving relevant insights, reducing risk, and providing operational excellence.  

Role & Responsibilities

    Define customer’s business structure and associated Cisco assets (HW and SW) that will be handled under the service scope.     Combine Customer, Network and Cisco’s view into an IB baseline designating the device quantity, type, location, service coverage and additional asset attributes.     Perform/implement a discovery process on a lifecycle basis of all software and hardware assets purchased, deployed/installed across the network, and establish a validation process with the customer to agree on the ownership and use of the discovered assets.     Provide insights to support customer reconciliation and validate Software and Service Enterprise Agreements Data (if applicable)     Coordinate and assist the customer with their "Smart Account" strategy to centrally organize licenses, devices, and specific license agreements based on business needs.     Prepare reports, lead frequent client calls, participate in quarterly business reviews (QBRs), and conduct on-site visits (where required).

Eligibility & Qualifications

    Ability to interpret large raw data sets; conduct data analysis and build comprehensive reports that are in line with customer’s needs     A proficient communicator that is assertive and inspires trust in others     Proactive, self-sufficient, and highly organised with outstanding time managements skills.     Can-do-attitude and eagerness to deliver the best customer service in class     Bachelor's degree/Graduate preferred     At least 5 years of overall customer engagement/service experience     Fluent English and German speaker (other languages are also a plus!)     Able to travel abroad quarterly as required     Knowledge of the industry, Cisco products and services

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team on innovative technology and powering a more inclusive future for all. How do we do it? Well, for starters – with people like you!

We embrace digital, and help our customers implement change in their businesses. Sure, we’re a company that’s 35 years strong and maybe you’ve heard we’re a hardware company. But we’re also a software company. A security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns, and protects. And we’re the tech behind keeping the world connected, productive, and ever adapting in our hybrid world by way of Webex.

Day to day, our teams have each other’s backs. We tackle whatever challenge comes our way, we recognize our accomplishments, and we grow together. We celebrate one another – from big life moments to big career moments. And giving back is in our DNA (we get 5 days off each year to do just that too)!

What’s powering an inclusive future for all look like? We know that without diversity of thought and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities are leading the way, and together we’re committed to learning, listening, caring for our communities, and supporting the most vulnerable through our innovation, amazing culture, and a collective effort to make this world a better place.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco