The International Subsidiary Banking (ISB) strategy is to provide consistent, in-depth and dedicated coverage across the HSBC network with the end goal to deepen our relationship with our clients. The International Subsidiary Banking (ISB) business is a significant contributor of revenue to Banking and consists of a network of dedicated bankers across more than 50 countries.

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

Support Bankers in existing and new long-term relationships with the customers, streamlined with Wholesale Banking strategy to be the Leading International Bank.

ISB is one of the fastest growing businesses in HSBC and a key pillar of our Group Strategy. Despite the ongoing challenging global and regional economic circumstances, the business continues to present a resilient performance. Going forward, Wholesale Banking is keen to deliver on its strategy to attract the right customers who benefit from our international connectivity. A key priority will be to help bankers to increase revenues while maintaining absolute focus and execution of Global Standards, Risk Compliance to ensure that our conduct matches our values.

Main Responsibilities:

• Support 2 bankers with a portfolio of 70 names of ISB complex clients to provide them local banking solutions according with its parental guidance; products such as: Cash Management, Payroll, FX and Derivatives, Credit and Lending, Trade and Supply Chain Solutions, Insurance and Investments.

• Follow each Banker effective strategy to manage customer relationships, anticipating customer needs to provide a best in class service to position HSBC as the market leader in this business.

• Help the Team to ensure timely and accurate maintenance of customer information on different bank systems as required. Strong focus on commercial activity and reporting under CRM systems.　

• Support bankers to comply with CDD (Customer Due Diligence) and KYC (Know Your Customer) procedures according to group policy.

Leadership Teamwork

• Efficient daily collaboration with product support specialist including credit operations.

• Collaborating with RMs to identify and match customer needs with business opportunities.