**Apprentice Export Customer Experience** **Barcelona** **Hybrid** At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated **Your key responsibilities** • Sales Order entry • Handling customers communication • Proactive follow up of Shipments to MENA & TR Region. • Tracking of open Shipments with Firmenich Freight Forwarders (Sea and Air). • Preparation of Export Documents for the assigned markets. • Close interaction with Customer Experience, Forwarders, Warehouses • Processing requests for information / quotation • Advising CSX on Logistic matters • Creation of Claims and its follow up with QN Coordinator • Incoterm handling • Creation of Reports (Event Manager) **We bring** • A space to grow by encouraging and supporting curiosity and an open mindset. • A culture that prioritizes safety and well-being, both physically and mentally. • The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose. • A flexible work environment that empowers people to take accountability for their work and own the outcome. • Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity. • A firm belief that working together with our customers is the key to achieving great things. • An eagerness to be one team and learn from each other to bring progress to life and create a better future. **You bring** • Knowledge of Export documents (BL , Coo, Packing list, EUR1) . • Graduated in Business studies, Foreign Trades, International Logistics or Economics. • Advanced level of English. • Curious, responsible and willing to learn. • Excellent communication skills and team spirit. • Knowledge of MS Office applications and SAP knowledge is a plus. • Dynamic and Proactive attitude