**Job Title** : Help Desk Technician ( **6 Months or longer** ) **Industry** : Healthcare **FSLA status** : Non-Exempt **Department** : Operations **Level** : Entry to mid-level **Location** : Smithfield, RI **Pay Rate:** 17.00 At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA Services currently seeks **a Help Desk Technician** to join our team for a six months or longer temporary assignment with the possibility of being hired permanently. If you feel you are qualified by the description below, please apply for a chance to interview and discuss your skills & qualifications. You’ll join and work with a team of talented people who enjoy solving tough problems and improving the healthcare industry. They believe in supporting both personal and professional growth. That means, they pay attention to goals, celebrate milestones and highly encourage learning opportunities. **JOB SUMMARY** **In this role you will be responsible for:** + This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.) + Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. + When not handling calls you will also be required to provide updates via email, Excel etc. + You will be provided with all required training and a handbook for each project as well as necessary application/systems access. + You will need to handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones. Y + Assure implementation-based protocols are met. + Render assistance with troubleshooting equipment and ensure deployment process adherence. + Update database regarding resolution of issues and techs progress + Ability to multi-task to accomplish workload efficiently **JOB QUALIFICATIONS** + 1+ years of Technical Support experience + Understanding of intermediate/Expert technical terminology + 1+ years of Customer Service experience + High School Diploma or GED + Proficient in Microsoft Office Products-Word, Excel, and Access **ESSENTIAL FUNCTIONS** All duties and responsibilities are essential job functions and are subject to possible modification to reasonably accommodate individuals with disabilities. Other functions and accountabilities may be assigned from time to time. Regular attendance is an essential function of this position. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. **TYPICAL PHYSICAL DEMANDS** Requires sitting for long periods of time. Some bending, stretching or reaching required. Requires the physical dexterity to operate a keyboard, calculator, telephone, copier and other office equipment as necessary. Requires ability to perform data entry functions for 95% of the scheduled work shift and perform duties in a fast-paced environment with high demands and tight deadlines. Requires ability to view computer monitors for long periods of time without eyestrain. **About NTT Data, Inc** . NTT DATA, Inc. partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. NTT DATA, Inc. is part of the NTT DATA family of companies, together comprising a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and is part of NTT Group, a partner to 85 percent of the Fortune 100. Learn more at https://us.nttdata.com/en/ . **EEO Statement** NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions based on merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex sexual orientation genetic information, physical or mental disability, veteran or marital status, or any other class protested by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.