Apple Technical Advisor (UK)
Meet the TeamYou will work directly with your team of Apple Technical Advisors, while also working in tandem with Cisco’s Engineering and Knowledge Management teams as well as fellow Apple Advisors across the globe.
As an Apple Technical Advisor, you’ll be a friendly voice, providing world-class troubleshooting and technical support. You’ll continue to keep your skills sharp by learning about the ever-changing macOS and iOS, monitor trending issues and creatively work to solve these issues to keep Cisco employees online and productive. You’ll be the first line of support for global Cisco employees.
Your ImpactMacOS or iOS upgrades and initial setupAuthentication and password resetNetwork connectivity and VPNMobile Device Management (MDM) enrollmentInstallation, troubleshooting and use of an array of macOS or iOS applicationsSupport the setup of computer peripherals and networking hardwareFacilitate hardware repairs or replacementThoroughly document the support engagementMonitor issue trends to report through team leadershipBe an advocate for the Apple ecosystem, sharing tips and tricksStay up to date with Apple technology through internal training opportunities and monitoring technical publications and industry trendsCollaborate with the Knowledge Management team to improve support contentMaintain full ownership of cases to ensure exceptional support experienceCommunicate with engineering teams to find solutions and escalate issuesMinimum Qualifications:Two years of professional technical troubleshooting expertise with Apple devicesExperience in customer service or technical troubleshooting via phone and chatAbility to convey technical ideas and troubleshooting information to a nontechnical audienceExperience in the use, set up and troubleshooting of macOS and iOS in a business environmentExperience with macOS and iOS applications and tooling such as Microsoft Office 365Experience with the technologies used in Mobile Device Management (MDM)Technical proficiency, with a highly developed ability to acquire new technical skills and apply these new skills to your support role.Flexible to work between the hours of 7:00 a.m. and 7:00 p.m GMT in a hybrid work settingPreferred Qualifications:Apple IT CertificationsExperience with IT Ticketing SystemsFamiliar with Networking technologies and conceptsExperience with Multi Factor Authentication (MFA) & Single sign-on (SSO)Ability to work independently, multitask and prioritize tasks#WeAreCisco
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!